Customer Service & Office Operations Leader

Broco Oil; Haverhill (MA); Sur place; USD 75 000 - 110 000; Plein temps

Résumé du poste

Broco Oil is seeking a Customer Service & Office Manager in Massachusetts to lead the customer service team and manage daily office operations. You will bridge the gap between front-line staff, finance, and executive leadership to uphold professionalism, accuracy, and organized facilities.

Responsibilities include supervising CSRs, coaching and onboarding, collaborating with HR for recruitment, and resolving escalated issues.

Qualifications

• 6–10 years of experience in office management or customer service leadership.
• Bachelor’s Degree in Business Administration, Communications, or a related field.
• Demonstrated leadership with mentorship and team-building experience.
• Calm, professional, solution-oriented in fast-paced environments.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Willingness to work extended hours during peak winter demand seasons.

Responsabilités

• Supervise the Customer Service department and CSRs on a day-to-day basis.
• Train, coach, and develop CSRs to maintain a high-performing team.
• Collaborate with HR to recruit and onboard department talent.
• Resolve escalated customer issues professionally and promptly.
• Identify operational deficiencies and implement workflow improvements.
• Oversee the office inbox and triage inquiries to the correct teams.

Connaissances

Team leadership

MS Office

Office administration

Bilingual English/Spanish

Communication

Formation

Bachelor's Degree in Business Administration/related field

Outils

Blue Cow

Ignite

Description du poste

Broco Oil is seeking a Customer Service & Office Manager in Massachusetts to lead the customer service team and manage daily office operations. You will bridge the gap between front-line staff, finance, and executive leadership to uphold professionalism, accuracy, and organized facilities.

Responsibilities include supervising CSRs, coaching and onboarding, collaborating with HR for recruitment, and resolving escalated issues.