Office Operations Leader | Build Systems, Lead Teams, Drive Growth

IICRC; Hudson (NH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Job summary

SERVPRO is seeking an Office Manager to join our leadership team in Hudson, NH. This role is focused on building systems, developing people, and helping a growing company operate efficiently.

You will lead the office team, support multiple departments, and drive process improvements to enhance performance and service excellence. The ideal candidate has 5+ years in office/operations management, strong leadership and communication skills, and experience with QuickBooks.

Qualifications

• Proven leadership and clear communication across teams.
• Ability to manage multiple priorities and deadlines.
• Experience with Microsoft Office and business software systems.
• QuickBooks experience required.
• Restoration, construction, insurance, or service-industry experience preferred.
• Xactimate experience preferred, not required.

Responsibilities

• Leading and developing the office team.
• Collaborating with production, reconstruction, sales, and leadership to support goals.
• Overseeing administrative, accounting, and HR functions.
• Managing accounts receivable/payable and sub-contractor documentation.
• Improving office systems, processes, and efficiency.
• Supporting customer service excellence and franchise growth.
• Tracking key performance metrics and driving accountability.
• Coordinating interdepartmental communication.

Skills

Leadership

Communication

Multi-tasking

Microsoft Office

Restoration industry experience

Tools

Microsoft Office

QuickBooks

Xactimate

Job description

SERVPRO is seeking an Office Manager to join our leadership team in Hudson, NH. This role is focused on building systems, developing people, and helping a growing company operate efficiently.

You will lead the office team, support multiple departments, and drive process improvements to enhance performance and service excellence. The ideal candidate has 5+ years in office/operations management, strong leadership and communication skills, and experience with QuickBooks.