Office Manager: Team Leader & Operations Champion

Servpro Industries, Inc.; London (KY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company car

Company parties

Competitive salary

Dental insurance

Competitive compensation

Superior benefits

Paid training

Career progression

Personal and professional development

Job summary

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is seeking an experienced Office Manager to lead the office team, oversee accounting and administrative functions, and drive customer satisfaction. The role combines people management with process improvement in a fast-paced franchise environment.

You'll hire, train, and motivate staff, maintain reporting routines, and ensure compliance with franchise standards. A strong background in office management and excellent communication are required.

Qualifications

• 5+ years of office, accounting, or customer service management experience.
• Experience in building a strong team with tangible leadership skills.
• Outstanding written and verbal communication skills including proper pronunciation, grammar, and consistently courteous and professional tone of voice.
• Self-motivated and goal-oriented with the ability to multi-task.
• Monthly travel to satellite locations.
• Proficiency in Microsoft Office or equivalent software.
• IICRC certifications preferred, Xactimate certifications preferred.

Responsibilities

• Manage office team including Job File Coordinators, Administrative Assistants, Receptionist/Dispatchers, and Accounting/HR Administrators.
• Maintain professional office culture.
• Ensure delivery of appropriate training and onboarding to all office personnel.
• Plan and facilitate monthly team meetings.
• Monitor National Accounts program compliance, and other franchise compliance.
• Manage and disposition lead sources.
• Monitor federal/state compliance and training completion regarding risk management.
• Act as the Subject Matter Expert for all office related technology and processes.
• Complete application process for Preferred Vendor programs.
• Establish processes to ensure office Key Performance Metrics meet franchise goals/targets.
• Develop and maintain office division annual plan and manage performance.
• Assist Senior Leadership Team as needed.
• Perform other job duties as assigned.

Skills

Office management

Team leadership

Communication

Multi-tasking

Self-motivated

Office software

Education

High school diploma/GED

College degree preferred

Tools

Microsoft Office

Xactimate certifications

IICRC certifications

Job description

SERVPRO of the Ohio/Kentucky/Indiana Tri-State Area is seeking an experienced Office Manager to lead the office team, oversee accounting and administrative functions, and drive customer satisfaction. The role combines people management with process improvement in a fast-paced franchise environment.

You'll hire, train, and motivate staff, maintain reporting routines, and ensure compliance with franchise standards. A strong background in office management and excellent communication are required.