Office Operations & Guest Experience Coordinator

Strategic Factory; Owings Mills (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health care

401k

Vacation and sick time

Paid holidays

Other unique benefit options

Job summary

Strategic Factory, based in Owings Mills, MD, seeks an Office Coordinator to support daily office operations, assist with facilities management, and deliver friendly customer service to guests and colleagues.

The role emphasizes front desk duties, meeting coordination, inventory, and cross-functional administrative support for HR, Marketing, and IT. A High School diploma and 1–2 years of experience are preferred; proficiency with Microsoft Office is expected.

Qualifications

• High School Diploma is required with 1–2 years of front desk or customer service experience.
• Proficient with Microsoft Office and email applications.
• Excellent written and verbal communication skills.
• Ability to write effective correspondence to customers and coworkers.

Responsibilities

• Greet guests and candidates in a friendly, professional manner and ensure meetings start on time.
• Manage conference rooms and ensure they are stocked and clean after meetings.
• Maintain presentable office spaces visible to guests.
• Process will-call orders and ensure terms or payment before departure.
• Receive deliveries and route to appropriate team members.
• Coordinate facility service calls and act as on-site contact for vendors.
• Assist with admin tasks for HR, Marketing, and IT teams.
• Maintain regular, reliable attendance.

Skills

Front desk operations

Customer service

Communication skills

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Email applications

Job description

Strategic Factory, based in Owings Mills, MD, seeks an Office Coordinator to support daily office operations, assist with facilities management, and deliver friendly customer service to guests and colleagues.

The role emphasizes front desk duties, meeting coordination, inventory, and cross-functional administrative support for HR, Marketing, and IT. A High School diploma and 1–2 years of experience are preferred; proficiency with Microsoft Office is expected.