Office Coordinator

Strategic Factory; Owings Mills (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health care

401k

Vacation and sick time

Paid holidays

Other unique benefit options

Job summary

Strategic Factory, based in Owings Mills, MD, seeks an Office Coordinator to support daily office operations, assist with facilities management, and deliver friendly customer service to guests and colleagues.

The role emphasizes front desk duties, meeting coordination, inventory, and cross-functional administrative support for HR, Marketing, and IT. A High School diploma and 1–2 years of experience are preferred; proficiency with Microsoft Office is expected.

Qualifications

• High School Diploma is required with 1–2 years of front desk or customer service experience.
• Proficient with Microsoft Office and email applications.
• Excellent written and verbal communication skills.
• Ability to write effective correspondence to customers and coworkers.

Responsibilities

• Greet guests and candidates in a friendly, professional manner and ensure meetings start on time.
• Manage conference rooms and ensure they are stocked and clean after meetings.
• Maintain presentable office spaces visible to guests.
• Process will-call orders and ensure terms or payment before departure.
• Receive deliveries and route to appropriate team members.
• Coordinate facility service calls and act as on-site contact for vendors.
• Assist with admin tasks for HR, Marketing, and IT teams.
• Maintain regular, reliable attendance.

Skills

Front desk operations

Customer service

Communication skills

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Email applications

Job description

Description

Position Summary

While working as our Office Coordinator, you will be tasked with fulfilling duties and performing tasks related to administrative support, facilities management and customer service. The person in this position assists with daily operational tasks supporting office operations and representing the business in a positive light.

Essential Duties and Responsibilities

Front Desk Responsibilities

• Greeting guests and candidates in a friendly and professional manner daily and ensure their meetings begin timely by alerting team members promptly.
• Manage conference rooms and meeting rooms making sure they are stocked and clean after each meeting
• Ensure flawless presentation of office spaces visible to guests
• Collect will-call orders, give them to the arriving customer, and ensure they have terms or are paid before they leave
• Accept incoming deliveries and route to appropriate team members
• Control all deliveries between buildings in conjunction with front desk support at SF2

Facilities Responsibilities

• Maintain and manage SF1 facilities supplies inventory, ensuring accurate tracking and organization of supplies and materials.
• Conduct weekly building inspections to identify facility maintenance needs, safety concerns, and operational issues.
• Perform daily inspections of conference rooms to ensure cleanliness, functionality, and readiness for use.
• Coordinate facility service calls and repairs with the Facilities Coordinator, serving as the primary on-site contact for vendors and contractors during scheduled work at the main office.
• Respond to and assist with urgent facilities-related service tickets at the SF1 location, helping to ensure timely resolution of issues.
• Complete weekly fleet inspections for vehicles assigned to SF1, documenting any maintenance, safety, or operational concerns and reporting findings as needed.

Other Responsibilities

• Work on administrative support projects and related clerical duties for HR, Marketing and IT teams as needed
• Regular, reliable, and punctual attendance
• Other duties as assigned

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and/or Experience

High School Diploma is required but 1-2 years of prior experience or training in front desk or similar customer service experience is necessary.

Computer Skills

Performing this job successfully requires that an individual have a solid understanding of computers, data entry, internet searches, the Microsoft Office suite and email applications.

Other Qualifications

• Ability to write effective correspondence to customers and coworkers
• Ability to pass a background check
• Vision abilities required by this job include being able to see clearly at 20 inches or less, distinguish colors, and adjust focus
• Mathematical abilities required by this job include reading a ruler, calculating simple costs, and other basic mathematical skills

Job Competencies

• Strong attention to detail
• Excellent communication skills
• Positive attitude
• Committed to company mission and values
• Flexible and willing to adapt to change

Physical Demands and Work Environment

• While performing the duties of this job, one is regularly required to sit at a desk and answer phones and work on computer desktops. Regular standing and walking to copiers, printers, and scanners is required. The associate must occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the associate is regularly exposed to noise typical of an office environment such as printers, computers, and phones operating.

Why Work for Strategic Factory?

Financial stability. Start with a competitive base salary and earn promotions based on positive performance and measurable results.

Massive advancement opportunities. Join a rapidly growing company that’s poised to double in size in the next three years.

Gorgeous work environment. Have you seen our building? Work alongside skilled professionals in our state-of-the-art facility.

Strategic benefits.

• health care
• 401k
• vacation and sick time
• paid holidays
• other unique benefit options

Uber-talented team members. Prepare to be inspired as you work alongside the very best and brightest talent the industry has to offer.

Engaging company culture. We may work hard, but we play hard, too! We host a variety of fun, team building activities throughout the year.

Strategic Factory is an Equal Opportunity Employer