Customer-Centric Office & Operations Manager

Talentify; Utah; On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Benefits: Competitive salary

Paid time off

Training & development

Full-time

Annual company convention

Use of Mobile Showroom

Job summary

Floor Coverings International is the #1 mobile flooring company in North America, with over 225 locations. We are hiring an Office Manager to lead local operations, manage customer relationships, assist with marketing efforts, and oversee financials to support franchise growth.

You will coordinate scheduling, installation, and showroom activities, while maintaining clean financials and delivering exceptional service in a competitive market.

Qualifications

• Excellent customer service skills.
• Strong communication skills, particularly over the phone.
• Organized, detail-oriented, and able to multi-task.
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Responsibilities

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra-mile service
• As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
• Follow up on open proposals as needed.
• Keep the showroom and office organized and presentable.
• Assist in the development, management & delivery of local marketing tactics.
• Resolve customer conflicts.
• Ensure customers feel cared for by taking pride in what you do providing extra-mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Support and implement local marketing efforts as needed.
• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.
• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare, and manage timely payment of business-related expenses.
• Attend weekly meetings with the owner at scheduled times.
• Submit the GS&R Prep form weekly via email.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at the owner’s discretion.
• Make decisions and act in accordance with Floor Coverings International's core values and mission.

Skills

Customer service

Communication

Organization

Multi-tasking

QuickBooks

Independent worker

Job description

Floor Coverings International is the #1 mobile flooring company in North America, with over 225 locations. We are hiring an Office Manager to lead local operations, manage customer relationships, assist with marketing efforts, and oversee financials to support franchise growth.

You will coordinate scheduling, installation, and showroom activities, while maintaining clean financials and delivering exceptional service in a competitive market.