Office Operations & Client Services Lead

The Glass Guru of Brentwood; Antioch (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading glass service provider in Antioch seeks a skilled Office Manager to oversee customer service and office efficiency. Responsibilities include managing communication, reconciling transactions, scheduling appointments, and handling customer inquiries. Candidates should have 1-2 years in residential glass, a high school diploma, and excellent communication skills. Preferred skills include proficiency in Microsoft Office and experience with QuickBooks Online. Benefits eligibility is contingent upon completion of the probationary period.

Qualifications

• 1-2 years’ residential glass experience preferred.
• All candidates must pass initial background check and drug test.

Responsibilities

• Reconcile sales software and accounting software transactions.
• Handle A/R and prepare deposits for bank run.
• Negotiate pricing with vendors.
• Manage the day to day operations of Customer Service Rep.
• Answer inbound phone calls during business hours.
• Pre-screen incoming leads/potential customers.
• Respond to voicemails and/or messages.
• Manage inbound email correspondence.
• Greet customers and visitors promptly and professionally.
• Schedule estimate appointments using customer software.
• Quote product by telephone for potential clients.
• Assist Estimators with follow-up on pending estimates.
• Strategically schedule work appointments for Installation Techs.
• Troubleshoot issues with GM/vendors and Technicians.
• Check order confirmations from fabricators/vendors.
• Oversee proper filing of daily work orders.
• Process timesheets for payroll processing.

Skills

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Experience with QuickBooks Online

Education

HS Diploma or equivalent

2 or 4-year college degree preferred

Tools

QuickBooks Online

Job description

A leading glass service provider in Antioch seeks a skilled Office Manager to oversee customer service and office efficiency. Responsibilities include managing communication, reconciling transactions, scheduling appointments, and handling customer inquiries. Candidates should have 1-2 years in residential glass, a high school diploma, and excellent communication skills. Preferred skills include proficiency in Microsoft Office and experience with QuickBooks Online. Benefits eligibility is contingent upon completion of the probationary period.