Office Operations Assistant Primary Care

Ascension; Pensacola (FL); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Comprehensive health coverage: medical

Dental and vision insurance

Prescription coverage and HSA/FSA

Employer-matched 403(b)

Paid time off and holidays

Tuition reimbursement

Employee Assistance Program

Parental leave and family benefits

Flexible transportation options

Job summary

Ascension Sacred Heart Medical Group in Pensacola, FL is seeking a friendly administrative professional for the Primary Care front desk. The role involves greeting patients, verifying demographics, and handling insurance authorizations and referrals.

You will coordinate appointment scheduling, process charges, collect co-pays, and reconcile daily reports. A strong focus on accuracy, customer service, and teamwork is essential in this full-time day shift position.

Qualifications

• High School diploma or equivalent required or 1 year of applicable job experience.
• Healthcare office experience is a plus.
• Familiarity with patient check-in/check-out and insurance verification is preferred.

Responsibilities

• Greet patients and visitors at check-in and check-out.
• Verify patient demographics and insurance information.
• Coordinate scheduling and confirm patient appointments.
• Submit charges and collect co-pays, reconciling daily reports.
• Provide general administrative support across the department.

Skills

Patient greeting

Data entry

Customer service

Education

High School diploma

1 year experience

Tools

EHR systems

Billing software

Scheduling software

Job description

• Facility: Ascension Sacred Heart Medical Group
• Department: Primary Care
• Schedule: Day shift | Full-time

Your future role at a glance

• Location: Pensacola, FL
• Facility: Ascension Sacred Heart Medical Group
• Department: Primary Care
• Schedule: Day shift | Full-time

How you’ll make an impact in this role

• Greet patients and visitors, manage the check-in and check-out process.
• Verify and input patient demographic data, and manage obtaining and verifying insurance authorizations and referrals.
• Efficiently handle medical record release requests and coordinate the scheduling and confirmation of patient appointments.
• Submit daily charges for procedures, and manage the collection of co-payments, including the daily reconciliation of reports and deposits.
• Provide flexible and reliable general administrative and clerical support to various functions within the assigned area.

What Minimum Requirements You’ll Need

Licensure / Certification / Registration

• Required Credential(s):
  • None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• 1 year of medical office experience.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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