Office Operations Assistant Primary Care

Ascension Health; Appleton (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

PTO & holidays

Tuition assistance

Employee assistance program

Family benefits

Legal & pet insurance

Transportation savings

Job summary

Ascension Richmond Street in Appleton, WI is seeking a full-time Front Desk/Patient Services role within Primary Care. Responsibilities include greeting visitors, checking in/out, scheduling, and handling essential clerical tasks in a busy clinic.

Qualifications include a high school diploma or equivalent, with at least 1 year of relevant experience. Benefits include comprehensive health coverage, retirement plan, PTO, and career development opportunities at Ascension.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience is required.

Responsibilities

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Job description

Your future role at a glance

• Location: Appleton, WI

• Facility: Ascension Richmond Street

• Department: Primary Care

• Schedule: Full-time | Days

How you’ll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.

• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.

• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.

• Answer telephones, screen calls, take messages, and provide essential clerical support.

What minimum requirements you’ll need

Licensure / Certification / Registration

• Required Credential(s):

• None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options

• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance

• Time to recharge: pro-rated paid time off (PTO) and holidays

• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning

• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources

• Family support: parental leave, adoption assistance and family benefits

• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

Min Salary: 18.31

Max Salary 24.77