Office Operations Assistant Oncology

Ascension; Appleton (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Pet insurance

Job summary

Ascension in Appleton, WI, is seeking a dedicated administrative professional for the Oncology department to welcome patients and oversee check-in/check-out, demographic verification, and accurate medical records. The role supports clinical staff and maintains a positive patient experience.

The position handles insurance authorizations, appointment scheduling, and daily financial processing to ensure efficient access to care and precise deposits.

Qualifications

• High School diploma or equivalent or 1 year relevant experience.
• No professional licensure required.
• Strong organization and communication skills.

Responsibilities

• Greet patients and visitors while managing check-in/out procedures and demographic verification to ensure accurate records.
• Secure insurance authorizations, process medical records requests and schedule patient appointments to streamline access to care.
• Process daily procedure charges, collect co-pays and reconcile deposits to ensure financial accuracy and efficiency.
• Provide administrative support to promote smooth daily operations across the clinical team.

Skills

Customer service

Check-in

Scheduling

Medical records

Education

High School Diploma or equivalent

1 year related experience

Job description

Your future role at a glance

• Location: Appleton, WI


• Facility: Ascension St Elizabeth Hospital Cancer Center


• Department: Oncology


• Schedule: Days | Full-time

How you'll make an impact in this role

• Welcome patients and visitors while managing check-in procedures, check-out procedures and demographic verification to ensure a positive patient experience and precise medical records.


• Secure insurance authorizations, process medical records requests and schedule patient appointments to streamline access to care.


• Process daily procedure charges, collect co-payments and reconcile deposit reports to ensure financial accuracy and operational efficiency.


• Provide administrative support to promote smooth daily operations across the clinical team.

Licensure / Certification / Registration

• Required Credential(s): None Required.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options


• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance


• Time to recharge: pro-rated paid time off (PTO) and holidays


• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning


• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources


• Family support: parental leave, adoption assistance and family benefits


• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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