Office Operations Assistant OBGYN

Ascension; Milwaukee (WI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Employer-matched 403(b)

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Job summary

Ascension's 117th Street Clinic in Wauwatosa, WI is seeking a full-time front desk/administrative teammate for the OBGYN department operating on day shift. You will greet visitors, manage check-in/out, and schedule or confirm appointments to keep patient flow smooth.

Responsibilities include verifying demographics, obtaining insurance precertifications, collecting co-pays and balances, and providing essential clerical support.

Qualifications

• High school diploma equivalency or 1 year of job-specific experience.
• Required licensure/certification can substitute for education or experience.
• Experience with EPIC EMR is preferred.

Responsibilities

• Greet visitors, manage check-in/out, and schedule or confirm appointments.
• Verify patient demographics and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and outstanding balances; reconcile reports and deposits.
• Answer phones, screen calls, and provide clerical support.

Skills

Customer service

EPIC experience

Phone handling

Education

High School diploma equivalency

1 year of applicable cumulative job specific experience

Tools

EPIC EMR

Job description

Your future role at a glance

• Location: Wauwatosa, WI
• Facility: 117th Street Clinic
• Department: OBGYN
• Schedule: Full-time | Day Shift

How you’ll make an impact in this role

• Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
• Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
• Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
• Answer telephones, screen calls, take messages, and provide essential clerical support.

Education

What minimum requirements you’ll need

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

• 40 hours a week | M-F | Days | Hours may vary | No weekends or holidays
• Prior medical office customer service and EPIC experience

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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