Office Operations Assistant

Ascension; Zionsville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Tuition assistance

Employee assistance program

Job summary

Ascension in Indianapolis, IN, is seeking an administrative professional to support Immediate Care operations. This full-time role involves handling patient check-in/out, verifying demographics, and ensuring accurate documentation.

You will coordinate appointment scheduling, insurance authorizations, and release of medical records to maintain smooth patient flow. The position emphasizes accurate billing, co-payment collection, and daily reconciliation, while providing solid administrative

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Deliver a high-standard patient experience by managing the full check-in/out lifecycle, including verification of demographic information and required documentation.
• Ensure seamless patient flow by managing appointment scheduling, insurance authorizations, and medical record releases.
• Oversee revenue cycle by accurately entering, reviewing, and submitting daily charges for all patient procedures and services.
• Safeguard departmental revenue by managing co-payment collections and daily reconciliation of reports and deposits.
• Maximize departmental productivity by providing reliable administrative and clerical support to the team.

Skills

Customer service

Multitasking

Administrative support

Education

High School diploma or equivalency

Job description

Your future role at a glance

Location: Indianapolis, IN

Facility: Ascension Medical Group, clinic

Department/Specialty: Immediate Care

Schedule: Full-time | Rotating | Care-2 weekdays (Mon-Thur) 8am-7pm, on Friday 8am-2pm or 2pm-7pm and every other weekend 8am-4pm

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Deliver a high-standard patient experience by managing the full check-in/out lifecycle, including meticulous verification of demographic information and required documentation.
• Ensure seamless patient flow by proactively managing appointment scheduling, insurance authorizations, and medical record releases.
• Oversee the revenue cycle by accurately entering, reviewing, and submitting daily charges for all patient procedures and services.
• Safeguard departmental revenue by managing co-payment collections and performing precise daily reconciliation of reports and deposits.
• Maximize departmental productivity by providing reliable administrative and clerical assistance tailored to the team's operational needs.

Education

What minimum requirements you’ll need

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What Additional Preferences We're Seeking

1 year experience in an ambulatory setting, customer services skills, able to multitask, check-in and out, drop claims preferred.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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