Office Operations Assistant

AECOM; Indianapolis (IN); On-site; USD 30,000 - 45,000; Full time

Job summary

Join a leading non-profit health system as a customer service administrative support specialist at Ascension Medical Group in Indianapolis. This role involves greeting patients, managing insurance verifications, and ensuring efficient office operations. With a commitment to community service, you will play a critical role in patient care in a collaborative environment. Benefits include a supportive work culture and various health plans.

Benefits

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Tuition reimbursement

Qualifications

• High School diploma or 1 year of applicable experience required.
• Customer service skills preferred.

Responsibilities

• Provide administrative and clerical support to patients.
• Greet patients, verify demographic info, and schedule appointments.
• Collect co-payments and manage daily reports.

Skills

Customer service experience

Insurance verification

Education

High School diploma equivalency

Job description

**Details**

+ **Department:** Primary Care and Internal Medicine

+ **Schedule:** 8am - 4:30pm Monday through Friday

+ **Facility:** Ascension Medical Group - Clinic

+ **Location:** Indianapolis, IN

**Benefits**

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

**Responsibilities**

Work in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.

+ Greet patients and visitors, check patients in and out, and obtain necessary documentation.

+ Verify and enter demographic information.

+ Obtain and verify insurance authorizations/precertification.

+ Complete medical record release requests and schedule/confirm patient appointments.

+ Enter, review and submit charges for patient procedures and services daily.

+ Collect co-payments and reconcile all daily reports and deposits for accuracy.

+ Provide general office and clerical support to assigned area.

**Requirements**

Education:

+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

**Additional Preferences**

Customer service experience, insurance verification.

**Why Join Our Team**

Ascension St. Vincent in Indiana has been providing rewarding careers in healthcare for over 148 years. With 24 hospitals throughout the greater Indianapolis and Evansville areas, Ascension St. Vincent offers careers in a wide range of services including acute and long-term care, bariatrics, cancer care, cardiovascular services, emergency services, neuroscience, orthopedics, pediatric services, primary and urgent care, women's health services and more.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

**Equal Employment Opportunity Employer**

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

**E-Verify Statement**

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)