Office Operations Assistant

Ascension; Franklin (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan (403(b))

Paid time off (PTO) and holidays

Tuition reimbursement and professional

Employee assistance program

Job summary

Ascension in Franklin, WI is seeking an Imaging department administrative professional to manage patient arrival, verify insurance, and handle records to support smooth clinic operations.

The role supports the medical team with scheduling and financial reconciliation while upholding privacy and accuracy in documentation.

Qualifications

• High School diploma or equivalent required or 1 year of applicable job-specific experience.

Responsibilities

• Greet patients and manage check-in/out for a seamless visit.
• Verify insurance authorizations and precertifications to resolve financial barriers.
• Manage medical record requests and demographic data with privacy compliance.
• Capture service charges and assist with daily financial reconciliations.
• Provide scheduling and administrative support to streamline clinic operations.

Skills

Customer service

Insurance verification

Administrative support

EPIC experience

Medical records handling

Education

High School diploma or equivalent

Job description

• Locations 10101 S 27th St, Franklin, WI, 53132, US (On-site)

Benefits Statement

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Job Description

• Location : Franklin, WI
• Facility : Ascension Franklin
• Department : Imaging
• Schedule : Days l Full-time

How you’ll make an impact in this role

• Orchestrate the patient arrival experience by warmly greeting visitors and managing the check-in/out process to ensure a seamless, stress-free start to their medical visit.
• Advocate for patient access by diligently verifying insurance authorizations and precertifications, ensuring that financial barriers are resolved before care begins.
• Safeguard patient stories by meticulously managing medical record requests and demographic data, maintaining the integrity and privacy of every individual’s healthcare journey.
• Drive clinic sustainability by accurately capturing service charges and managing daily financial reconciliations to ensure the facility can continue providing top-tier care.
• Streamline clinical operations through proactive scheduling and administrative support, allowing the medical team to remain focused on patient outcomes.

What minimum qualifications you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences:

• Nine M-F shifts per pay period with rotation of shifts between 630-3p, 7-330p or 8a-430p, limited 1/2 day Saturday rotation (currently 1 every 3 months)
• Strong organizational skills, Prior EPIC or radiology office experience a plus

Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.