Office Manager - State Farm Agent Team Member

Kevin Navarro - State Farm Agent; Hanover Park (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Job summary

Kevin Navarro - State Farm Agent in Streamwood, IL is seeking a customer-focused professional to support office operations and policy guidance. You will help educate customers about insurance options and ensure smooth interactions with clients while assisting in daily agency tasks.

The role requires excellent communication, prior customer service experience, and the ability to obtain P&C and Life & Health licenses as needed. Growth potential exists within the agency.

Qualifications

• Excellent communication skills - written, verbal, and listening; highly organized and detail-oriented.
• Experience in customer service required.
• Experience in sales preferred.
• Proactive in problem-solving.
• Able to work in and manage a team environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.

Skills

Communication skills

Customer service experience

Sales experience

Problem solving

Team environment

P&C license

Life & Health license

Tools

Windows

Job description

Role Description

As with , you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. is eager to bring aboard your collaborative presence.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Qualifications

• Excellent communication skills - written, verbal, and listening. Highly organized and detail-oriented.
• Experience in customer service required.
• Experience in managing customer service preferred.
• Experience in sales preferred.
• Proactive in problem-solving.
• Able to work in and manage a team environment.
• Experience in Windows computer applications.
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Benefits

• Paid time off (holidays and personal/sick days)
• Growth potential/opportunities for advancement within my agency.

Compensation: $60,000.00 - $85,000.00 per year

Services

• Home insurance
• Life insurance

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Streamwood, IL and help customers with their insurance and financial services needs, including: