Office Manager - State Farm Agent Team Member

Mark Rossmiller - State Farm Agent; Riverview (FL); On-site; USD 70,000 - 150,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Relocation bonus

Vision insurance

Salary plus commission/bonus

Growth potential/opportunities for advancement

Job summary

A local insurance agency is seeking an Office Manager to enhance operational efficiency and customer service. This role requires excellent communication skills, a detail-oriented approach, and the ability to thrive in a fast-paced environment. The incumbent will manage customer interactions, uphold office standards, and support team efforts to meet agency goals. Competitive salary plus performance bonuses will be offered, with numerous benefits including health insurance and growth opportunities.

Qualifications

• Excellent communication skills – written, verbal, and listening.
• Proactive in problem‑solving.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.
• Ensure the office is well-maintained.

Skills

Communication skills

Organizational skills

Customer service experience

Sales experience

Problem-solving

Team management

Windows applications

Job description

ROLE DESCRIPTION

As Office Manager - State Farm Agent Team Member with Mark Rossmiller - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail‑oriented professional, your skillset promotes the basis for people in our community to have something they need. Mark Rossmiller - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer‑focused, needs‑based review process to educate customers about insurance options.
• Ensure the office is well‑maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills – written, verbal, and listening.
• Highly organized and detail‑oriented.
• Experience in customer service required.
• Experience in managing customer service preferred.
• Experience in sales preferred.
• Proactive in problem‑solving.
• Able to work in and manage a team environment.
• Experience in Windows computer applications.
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast‑paced environment.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.

BENEFITS

• Bonus based on performance.
• Health insurance.
• Paid time off.
• Relocation bonus.
• Vision insurance.
• Paid time off (holidays and personal/sick days).
• Salary plus commission/bonus.
• Growth potential/opportunities for advancement within my agency.

Compensation: $70,000.00 - $150,000.00 per year

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, and Renters Insurance.
• Our office is located in Sun City Center, Riverview, Brandon FL.
• I have been a State Farm agent since 2001.
• Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
• I am a proud graduate of Illinois State.
• We currently have 32 team members at our agency.
• Our agency has received awards including: President's Club, Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, Silver Scroll, and Bronze Tablet.
• Additional languages spoken: Spanish, Polish, and Vietnamese.

Apply now and let us put you on the path to success.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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