Office Manager - State Farm Agent Team Member

Kevin Navarro - State Farm Agent; Streamwood (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Growth opportunities

Job summary

State Farm in Streamwood, IL seeks a motivated professional to join our team providing customer service and supporting agency operations. You will help implement office policies and ensure excellent experiences for policyholders and prospects.

You will build relationships, educate customers on insurance options, and coordinate with team members to meet agency goals while preparing for required licenses in Property & Casualty and Life & Health.

Qualifications

• Excellent communication skills, both written and verbal.
• Highly organized and detail-oriented.
• Experience in customer service required.
• Experience in sales preferred.
• Able to obtain Property and Casualty License.
• Able to obtain Life and Health License.
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to work in a fast-paced environment.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance options, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained and equipped to meet customer needs and to market relevant products.

Skills

Communication skills

Organizational skills

Customer service experience

Sales experience

Problem solving

Team collaboration

License readiness (P&C)

License readiness (Life & Health)

Tools

Windows applications

Job description

ROLE DESCRIPTION

As with , you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. is eager to bring aboard your collaborative presence.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills - written, verbal, and listening
• Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS

• Paid time off (holidays and personal/sick days)
• Growth potential/opportunities for advancement within my agency

Compensation: $55,000.00 - $70,000.00 per year

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Streamwood, IL and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.