Office Manager - State Farm Agent Team Member

Darryl Brooks - State Farm Agent; Lawrenceville (GA); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Remote work opportunities

Job summary

Darryl Brooks - State Farm Agent in Lawrenceville, GA seeks an Office Manager to help run the agency’s operations and deliver excellent customer experiences. You will implement office policies, support the team, and coordinate insurance and financial services offerings.

This role emphasizes organization, proactive problem-solving, and teamwork. Prior customer service experience and licenses in Property & Casualty and Life & Health are valued.

Qualifications

• Excellent communication skills in writing, speaking, and listening.
• Highly organized and detail-oriented.
• Experience in customer service required.
• Experience in managing customer service preferred.
• Proactive in problem-solving.
• Able to work in and manage a team environment.
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment.
• Have a Property and Casualty License.
• Have a Life and Health License.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability, coverage, changes, transfers, and billing.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

Skills

Communication

Organization

Detail-oriented

Customer service

Teamwork

Problem-solving

Collaboration

Adaptability

Fast-paced environment

Tools

Windows

Job description

ROLE DESCRIPTION

As Office Manager - State Farm Agent Team Member with Darryl Brooks - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. Alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services.

As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Darryl Brooks - State Farm Agent is eager to bring aboard your collaborative presence.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS

• Excellent communication skills - written, verbal, and listening
  Highly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Have a Property and Casualty License
• Have a Life and Health License

BENEFITS

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Remote work opportunities

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.We are located in Lawrenceville, GA and help customers with their insurance and financial services needs, including:

• Home insurance
• Life insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Make a difference in your community every day

Gain confidence and grow your career

Earn benefits and rewards that are second to none