Office Manager

Groundworks; Traverse City (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

A home services company in Traverse City seeks an Office Manager to ensure effective office operations and strong customer advocacy. The ideal candidate will have 2–4 years of management experience, preferably in customer service and a technical degree is preferred. The Office Manager will support branch operations, collaborate with Accounting and Human Resources, and oversee administrative staff. The position requires full-time onsite work. Competitive salary details are available upon application.

Qualifications

• 2–4 years of management experience in customer service.
• Experience in construction or home services is a plus.

Responsibilities

• Act as the customer advocate for branch departments.
• Support branch operations with job costing and scheduling.
• Collaborate with Accounting and HR for employee management.
• Manage Office Administrative staff and oversee office functions.
• Report progress to Operational Leaders.

Skills

Customer advocacy

Job costing

Scheduling

Employee management

Education

Technical degree preferred

Job description

Office Manager – Groundworks, Traverse City, MI

Foundation Systems of Michigan, a Groundworks Company, seeks a talented Office Manager to join our team in Traverse City, MI.

Responsibilities

• Act as the customer advocate, ensuring each branch department is fully engaged and connected with our customers.
• Support branch operations with job costing, scheduling, permitting and administrative tasks.
• Collaborate with Accounting and Human Resources to manage onboarding, pay, timekeeping and other employee administrative tasks.
• Manage the Office Administrative staff and oversee day‑to‑day office functions.
• Report, track, and monitor progress and improvements routinely to Operational Leaders regarding overall branch needs and health.
• Maintain customer service through issue resolution.
• Regularly report to work on time each working day.
• Perform additional duties as assigned.

Qualifications

• Technical degree preferred but not required.
• 2–4 years of management experience with direct customer service background.
• Construction or home services experience is a plus.

Working Conditions

• Full‑time, onsite at 3805 Elmers Industrial, Traverse City, MI 49685.
• Ability to sit for extended periods, use fine motor skills for typing and document handling, good vision for reading, and clear communication for in‑person and phone interactions.
• Minimal physical exertion beyond basic mobility around the office environment, or travel to different locations by car or through airports and flights.