Branch Manager - Lead, Grow & Delight Teams

Modernistic Cleaning & Restoration; Traverse City (MI); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Bonus Program

Health Insurance

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability Insurance

Pet Insurance

401(K) with Company Match

Paid Time Off & Paid Holidays

On Demand Pay

Employee Discount

Employee Assistance Program (EAP)

Ability to Grow

Company Cell Phone Benefit

Company Laptop

Job summary

Modernistic Cleaning & Restoration in Traverse City, MI is seeking a Branch Manager to lead a growing team of technicians and deliver the Modernistic Way in service. You will drive customer satisfaction, oversee daily operations, and cultivate a high-performing, engaged workforce.

The ideal candidate will have strong leadership, coaching ability, and a proven track record in service delivery. This role offers a comprehensive benefits package and opportunities for growth within a fast‑growing

Qualifications

• 3+ years of management experience.
• 3+ years customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Commitment to outstanding customer service both internally and externally.

Responsibilities

• Lead, manage and hold team members accountable.
• Ensure all team members, fleet, facilities and grounds look their best.
• Develop your team’s technical skills for all service offerings.
• Develop your team’s customer service skills and ensure that all jobs performed out of your location are done in the Modernistic Way up to the highest standards of quality.
• Coach team members on consultative selling skills.
• Foster an open and honest environment for team members and inspire great teamwork and positive morale.
• Implement/enforce Company policies.
• Process daily deposits.
• Manage safety processes, training, and compliance at your location.
• Maintain supply inventory for crews at your location.
• Facilitate team member onboarding, offboarding and promotions.
• Recruit new talent based on location needs.
• High level customer problem solving.
• Serve as the liaison of your branch to other departments.

Skills

Management experience

Customer service experience

Communication skills

Public speaking

Sales experience

Tools

Microsoft Office Suite

Salesforce

Job description

Modernistic Cleaning & Restoration in Traverse City, MI is seeking a Branch Manager to lead a growing team of technicians and deliver the Modernistic Way in service. You will drive customer satisfaction, oversee daily operations, and cultivate a high-performing, engaged workforce.

The ideal candidate will have strong leadership, coaching ability, and a proven track record in service delivery. This role offers a comprehensive benefits package and opportunities for growth within a fast‑growing