Office Manager (Office Administrator)

FlyLock Security Solutions (Formerly The Flying Locksmiths); Indianapolis (IN); On-site; USD 52,000 - 58,000; Full time

Job summary

FlyLock Security Solutions is looking for a skilled Office Manager to help streamline operations in Indianapolis. This role requires excellent communication and organizational skills as you will manage customer interactions and support the Franchise Owner. Benefits include competitive wages and opportunities for career advancement, making it an ideal position for individuals looking to grow within the security solutions industry.

Benefits

Competitive Wages

Paid Training

Flexibility

Career Advancement Opportunities

Paid time off

Dental insurance

Health insurance

Qualifications

• Minimum of 2 years administrative or office experience, preferably in locksmithing/security.
• Ability to manage multiple functions with good organizational skills.
• Basic computer proficiency including CRM and MS Office.

Responsibilities

• Manage customer service calls and assure quality service.
• Schedule projects and dispatch technicians.
• Prepare and maintain customer files and Work Orders.

Skills

Communication

Organizational Skills

Relationship Building

Education

2 years administrative or office experience

Tools

CRM systems

Microsoft Word

Excel

Outlook

Job description

Join to apply for the Office Manager (Office Administrator) role at FlyLock Security Solutions (Formerly The Flying Locksmiths)

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Join to apply for the Office Manager (Office Administrator) role at FlyLock Security Solutions (Formerly The Flying Locksmiths)

Key Areas of Responsibility:

The

Benefits:

• Competitive Wages
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• Paid time off
• Dental insurance
• Health insurance
  
  
  

Job Title: Office Manager

Reports To: Franchise Owner

Key Areas of Responsibility:

The Office Manager is an integral part of The Flying Locksmiths Fort Wayne/Indianapolis, supporting operations in the growth of the company. The Office Manager will have significant contact with customers; therefore, this person must demonstrate a high level of professionalism and seek to exceed the customers’ expectations. The Office Manager must have the ability to work well with leadership and the Service Technicians.

Duties:

• Manages all customer service calls.
• Assures quality customer service.
• Follows through on customer requests.
• Schedules projects, dispatch technicians, and communicates any changes to the schedule to the appropriate service technician as required.
• Assists with the implementation of marketing plans.
• Provides daily support to the Franchise Owner and General Manager.
• Assures all information and administrative paperwork is properly entered into the software program.
• Prepares Work Orders.
• Creates and maintains all customer files as required.
• Completes time sheets daily.
• Sends follow-up emails to potential customers and partners as appropriate.
• Prepares bank deposits.
• Coordinates and documents all communication affecting customers, employees, or suppliers.
• Invoices customers, track payables, and manages accounts receivables.
• Assures that all accounting budgets are balanced.
• Manages office supplies within budget.
  
  
  

Qualifications, Knowledge and Skills Required:

• Minimum of 2 years administrative or office experience (experience in the locksmithing and security solutions industry is ideal).
• Good relationship-building skills with a diverse population including all customers, partners, technicians, and all other company employees.
• Good written, verbal, and phone communication skills.
• Basic organizational, clerical, administrative, planning, and organizational skills
• Ability to manage multiple functions at the same time and maintain good organizational skills.
• Able to work with minimal supervision, both individually and as part of a team.
• Timely and effective responses to the needs of customer inquiries.
• Accounting and budgeting experience is strongly desired.
• Basic computer proficiency including Microsoft Word, Excel, and Outlook.
• Working knowledge of CRM systems such as SalesForce.
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The Flying Locksmiths Corporate.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Facilities Services

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