Office Manager: Lead Operations & Process Improvement

ServiceMaster Clean of Fraser Valley; Austin (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Job summary

SERVPRO is looking for an exceptional Office Manager to join our leadership team. This is not a traditional administrative position.

We are looking for someone who enjoys solving problems, building systems, developing people, and helping a growing company operate at a high level. If you are the type of person who sees a problem and immediately thinks, “How do we fix this?” rather than “Whose job is this?”, we’d love to meet you.

Qualifications

• 5+ years of office, operations, accounting, or customer service management experience.
• Strong leadership and communication skills, both verbal and written.
• Ability to manage multiple priorities across departments.
• Experience with Microsoft Office and business software systems.
• QuickBooks experience required; Xactimate preferred but not required.

Responsibilities

• Lead and develop the office team.
• Collaborate with production, reconstruction, sales, and leadership to support goals.
• Oversee administrative, accounting, and HR functions.
• Manage accounts receivable, accounts payable, and sub-contractor documentation.
• Improve office systems, processes, and efficiency.
• Support customer service excellence and franchise growth.
• Track key performance metrics and drive accountability.
• Coordinate interdepartmental communication.

Skills

Leadership

Communication

Multi-tasking

Customer Service

Problem Solving

Tools

QuickBooks

Microsoft Office

Xactimate

Business software systems

Job description

SERVPRO is looking for an exceptional Office Manager to join our leadership team. This is not a traditional administrative position.

We are looking for someone who enjoys solving problems, building systems, developing people, and helping a growing company operate at a high level. If you are the type of person who sees a problem and immediately thinks, “How do we fix this?” rather than “Whose job is this?”, we’d love to meet you.