Servpro Office Manager/Administrator

SERVPRO of Silver Lake / Echo Park - 12261; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

A restoration services company in Los Angeles is seeking an Office Manager/Administrator to oversee daily operations. Responsibilities include staff management, customer service for restoration projects, and managing job files. Candidates should have prior experience in office management, preferably in the construction or restoration industries. Excellent communication skills are essential, and knowledge of software like Xactimate is preferred. The role offers an opportunity for advancement, with a fast-paced work environment balancing multiple jobs.

Qualifications

• Previous experience in office management, ideally within construction or restoration service industries.
• Excellent communication skills.
• Ability to work in a fast-paced environment, balancing multiple restoration jobs.

Responsibilities

• Direct daily office operations and coordinate staff schedules.
• Act as first point of contact for clients, handling customer satisfaction.
• Recruit, train, and motivate office staff.

Skills

excellent communication skills

Tools

Xactimate

industry common software

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

This position is for Servpro Office Manager/Administrator who will be responsible for

Daily Operations

Staff management. Customer service for restoration and constriction projects. Managing job files. Support production crews to ensure profitability and customer satisfaction.

Key Responsibilities

• Operational Management: Direct daily office operations, including coordinating staff schedules and overseeing job management software.
• Customer Service: First point of contact for clients, handling calls and managing customer satisfaction.
• Staff Leadership: Recruit, train, and motivate staff, such as Office Coordinators, crew, etc.

Common Qualifications & Expectations

• Experience: Previous experience in office management, ideally within construction or restoration service industries.
• Skills: excellent communication skills.
• Environment: Fast-paced environment often balancing multiple restoration jobs simultaneously

Some Xactimate knowledge is preferred

Previous Servpro experience is preferred

Knowledge of some industry common software is preferred