Office Manager: Lead Admin Ops & Client Experience

Consulting Group; Rockingham (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

R&C Consulting Group, Inc. in Rockingham, North Carolina, seeks an experienced Office Manager to lead daily administrative operations of the Richmond County office.

This leadership role oversees intake and scheduling workflows, ensures HIPAA and CARF compliance, and partners with clinical and executive leadership to maintain operational excellence. The ideal candidate has 2+ years in admin/office management, supervisory experience, and strong leadership, organizational, and communication skills,

Qualifications

• High school diploma required; higher degrees preferred.
• Minimum of two years of progressively responsible administrative or office management experience.
• Previous supervisory experience preferred; healthcare/behavioral health experience preferred.

Responsibilities

• Lead the daily administrative operations of the assigned office.
• Supervise and support Intake Coordinators and Office Assistants.
• Oversee client intake, scheduling, referrals, and front office workflow.
• Promote exceptional customer service and a welcoming client experience.
• Ensure compliance with agency policies, HIPAA, and CARF standards.
• Monitor administrative performance, documentation, and operational efficiency.
• Coordinate office readiness, supplies, equipment, and facility needs.
• Collaborate with clinical leadership to support quality client care.
• Support onboarding, training, and implementation of agency initiatives.
• Foster a culture of professionalism, accountability, teamwork, and continuous improvement.

Skills

Leadership

Organizational skills

Communication

Customer service

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Job description

R&C Consulting Group, Inc. in Rockingham, North Carolina, seeks an experienced Office Manager to lead daily administrative operations of the Richmond County office.

This leadership role oversees intake and scheduling workflows, ensures HIPAA and CARF compliance, and partners with clinical and executive leadership to maintain operational excellence. The ideal candidate has 2+ years in admin/office management, supervisory experience, and strong leadership, organizational, and communication skills,