Care Manager

Your Health; Rock Hill (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay with bonus

401K match

HDHP health plan

HSA match

Generous PTO

Job summary

Your Health in Rock Hill is seeking a Clinical Scheduler to support our Care Manager role, coordinating in-person visits and provider encounters for a dedicated care team. The scheduler will ensure appropriate encounters align with our value-based care model, maintaining consistency and timely communication with patients.

The position is full-time in our Rock Hill office, working 8:00 AM to 5:00 PM, Monday through Friday, with emphasis on scheduling efficiency, documentation, and

Qualifications

• High school diploma or equivalent; healthcare degree preferred.
• Certified CMA, LPN or RN preferred.
• Experience in medical/healthcare setting, scheduling/admin role preferred.
• Familiar with medical terminology, procedures, and insurance verification.
• Strong organizational/time management skills; multitasking ability.
• Excellent communication and interpersonal skills.
• Ability to work under pressure.

Responsibilities

• Register, verify and timely schedule patients according to the Company’s care model.
• Track new patients to ensure they are scheduled.
• Schedule appointments based on care model including urgency and patient preferences.
• Optimize all disciplines' schedules.
• Schedule post-discharge follow-up appointments as needed.
• Schedule TCM appointments promptly within required windows.
• Maintain strong documentation across systems.
• Interact with patients via email, portal, phone, AthenaText, in person to gather information and confirm appointments.

Skills

Organizational skills

Time management

Communication

Interpersonal skills

Problem solving

Under pressure

Education

High school diploma or equivalent

Associate's or Bachelor's in Healthcare

CMA

LPN or RN

Tools

AthenaText

Job description

We are seeking a Clinical Scheduler to fill our Care Manager role assist with all clinical scheduling needs for our Rock Hill patients. The role serves as the central scheduling and operational coordinator for a single interdisciplinary care team, ensuring that patients receive the appropriate number and type of in-person encounters required under the Your Health proactive, value-based care model.

This position will be working in the Rock Hill office daily. This is a full-time, salary-based8-hr position (8:00AM-5:00PM) (Monday-Friday).

About

We are a leading physician group serving South Carolina and Georgia, dedicated to delivering quality healthcare directly to patients in care facilities, homes, clinics, and virtual visits. Our services include comprehensive primary care, specialty services, and pharmacy support, tailored to meet diverse patient needs. Committed to excellence and innovation, our team collaborates closely with facilities and families to ensure accessible, coordinated, and compassionate care.

Why Choose a Career at Your Health?

Providing high quality care for our patients is the center of what we do, and we provide the same care for our employees. Here are some of the benefits that are available to our employees.

• Competitive Compensation Package with Bonus Opportunities
• Employer Matched 401K
• Free Visit & Prescriptive Services with HDHP Insurance Plan
• Employer Matched HSA
• Generous PTO Package

What Are We Looking For?

Your Health is currently looking for a Care Manager to join our growing Primary Care family. A successful Care Manager is responsible for coordinating all in-person facilitator visits and in-person provider encounters for patients assigned to their care team. Through effective scheduling and coordination, the Care Manager ensures that patients receive consistent monitoring, engagement, and care team oversight. Your Health’s model of care is based on frequent patient engagement, coordinated interdisciplinary services, and proactive monitoring, which has consistently been shown to reduce hospitalizations and improve patient outcomes.

The Care Manager works closely with Directors of Population Health (DPH), providers, facilitators, and specialty population health divisions to ensure that clinical recommendations are translated into a clear and organized patient visit schedule.

The following is a list of essential functions, which may be subject to change at any time and without notice. Management may assign new duties, reassign existing duties, and/or eliminate function(s)

Areas of Responsibility:

• Appropriately register, verify and timely schedule patients according to the Company’s care model.
• Ensure new patients are being tracked and followed until scheduled.
• Schedule appointments for patients according to care model including follow-ups with healthcare providers based on availability, medical urgency, and patient preferences.
• Ensure all disciplines with schedules are fully optimized.
• Ensure patients are being followed and scheduled appropriately when discharged from an in-patient facility.
• Ensure TCM appointments are scheduled promptly and within the required window.
• Ensure strong documentation is implemented.
• A multitude of software systems (including tracking systems) will be utilized to ensure patient follow-up and better patient outcomes.
• Interact with patients via email, patient portal, telephone, AthenaText, in-person, etc. to gather
  necessary information, schedule and confirm appointments, and provide pre-appointment
  instructions.

Qualifications

• High school diploma or equivalent required, while an Associate's or Bachelor's Degree in Healthcare is preferred.
• Preferred CMA, LPN or RN
• Previous experience in a medical or healthcare setting, preferably a scheduling or administrative role.
• Familiar with medical terminology, procedures, and insurance verification purposes.
• Strong organizational and time management skills, with the ability to multitask and prioritize
  responsibilities effectively.
• Excellent communication and interpersonal skills with the ability to build strong relationships at all levels of the organization.
• Strong problem-solving abilities
• Ability to work effectively under pressure.