Office Manager & File Coordinator - Admin Ops Lead

IICRC; Albuquerque (NM); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Career progression

Professional development

Job summary

SERVPRO of Rio Rancho/Sandoval County is hiring an Office Manager to lead the office team, hire, train, and motivate staff, and ensure excellent customer service.

You will oversee accounting functions, billing and invoicing, manage schedules, and maintain documentation and compliance across operations.

Benefits include health and dental insurance, PTO, and career development opportunities as the company expands its SERVPRO franchises.

Qualifications

• High school diploma or GED required; associate/bachelor degree preferred.
• At least 1 year of management or supervisory experience.
• At least 3 years of customer service and/or office-related experience.
• Excellent written and verbal communication skills.
• Exceptional organization and planning capabilities; strong attention to detail.

Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance.
• Manage the training and development plans for office team.
• Oversee performance management for office team.
• Deliver financial reporting as needed.
• Verify and analyze franchise performance reports.
• Assist with office staffing and compensation plans as needed.
• Monitor job file status and ensure accurate documentation daily.

Skills

Management experience

Customer service

Administrative skills

Communication skills

Organization and planning

Education

High school diploma/GED

Associate degree

Bachelor's degree

Job description

SERVPRO of Rio Rancho/Sandoval County is hiring an Office Manager to lead the office team, hire, train, and motivate staff, and ensure excellent customer service.

You will oversee accounting functions, billing and invoicing, manage schedules, and maintain documentation and compliance across operations.

Benefits include health and dental insurance, PTO, and career development opportunities as the company expands its SERVPRO franchises.