Office Manager and File coordinator

ServiceMaster Clean of Fraser Valley; Albuquerque, Northern (NM, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

And more!

Job summary

SERVPRO of Rio Rancho/Sandoval County is hiring an Office Manager to lead the office team, oversee accounting and administrative activities, and ensure customer satisfaction. The role emphasizes hiring, training, performance management, and cross-functional coordination with Production crews to capture all required documentation.

The ideal candidate will have 1+ year in management, 3+ years in customer service/office roles, and strong communication and organizational skills.

Qualifications

• High school diploma or GED required; an associate or bachelor’s degree is preferred.
• At least 1 year of management and/or supervisory experience.
• At least 3 years of customer service and/or office-related experience.
• Excellent written and verbal communication skills.
• Exceptional organization and planning capabilities with strong attention to detail.

Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance.
• Manage training and development plans for the office team.
• Oversee performance management for the office team; deliver financial reporting as needed.
• Verify and analyze franchise performance reports.
• Assist with office staffing and compensation plan as needed.
• Communicate daily with Production crews to ensure documentation is captured on site.
• Maintain an accurate Work in Progress board for active leads/projects.
• Monitor client requirements and ensure proper invoicing through accounting collaboration.

Skills

Communication

Leadership

Organizational skills

Education

High school diploma/GED

Associate/Bachelor preferred

Job description

SERVPRO of Rio Rancho/Sandoval County is hiring an Office Manager!

Benefits

• Health insurance
• Paid time off
• Dental insurance
• Competitive compensation
• Superior benefits
• Career progression
• Professional development
• And more!

As the Office Manager, you will be responsible for hiring, managing, training, and motivating the SERVPRO® office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction.

Key Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance
• Manage the training and development plans for office team
• Oversee performance management for office teamDeliver financial reporting as needed
• Verify and analyze franchise performance reports
• Assist with office staffing and compensation plan as needed
• • Monitor job file status to ensure accuracy in all job file documentation daily.
  • Communicate daily with Production crews to ensure all required documentation is captured on site at point of task.
  • Create/review estimate based on scope and photos from Production crew.
  • Maintain an accurate Work in Progress board for all active leads/projects.
  • Monitor and ensure all client requirements are followed.
  • Maintain internal and external communications with all stakeholders.
  • Review timestamps and other datapoints to reflect accurate reporting/KPMs.
  • Complete and review job file documentation for final upload and the audit process
  • Perform internal audit of all projects to ensure estimate captures all work performed.
  • Perform all job close-out activities, including coordination with accounting team to ensure proper invoicing.
  • Assist other departments, as needed.

Position Requirements

• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 year of customer service and/or office-related experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.