Strategic Office Manager & File Coordinator

SERVPRO; Albuquerque (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Dental insurance

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

SERVPRO of Rio Rancho/Sandoval County is hiring an Office Manager. The role includes hiring, managing, training, and motivating the office team, plus overseeing accounting and administrative activities to ensure customer satisfaction.

The Office Manager will also monitor franchise performance, coordinate with production crews, and manage financial reporting and invoicing, contributing to smooth office operations and client service.

Qualifications

• High school diploma or GED required.
• Associate or Bachelor’s degree preferred.
• At least 1 year of management or supervisory experience.
• At least 3 years of customer service or office experience.
• Excellent written and verbal communication skills.
• Strong organization and planning abilities.

Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance.
• Manage training and development plans for office team.
• Oversee performance management for office team.
• Deliver financial reporting as needed.
• Verify and analyze franchise performance reports.
• Assist with office staffing and compensation plan as needed.
• Monitor job file status to ensure accuracy in all job file documentation daily.
• Communicate daily with Production crews to ensure documentation is captured on site.
• Create/review estimates based on scope and photos from Production crew.
• Maintain an accurate Work in Progress board for all active leads/projects.
• Monitor and ensure all client requirements are followed.
• Maintain internal and external communications with stakeholders.
• Review timestamps and other datapoints to reflect accurate reporting/KPIs.
• Complete and review job file documentation for final upload and the audit process.
• Perform internal audit of all projects to ensure estimates capture all work performed.
• Perform all job close-out activities, including coordination with accounting to ensure proper invoicing.
• Assist other departments, as needed.

Skills

Management/supervisory experience

Customer service experience

Communication skills

Organizational skills

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Job description

SERVPRO of Rio Rancho/Sandoval County is hiring an Office Manager. The role includes hiring, managing, training, and motivating the office team, plus overseeing accounting and administrative activities to ensure customer satisfaction.

The Office Manager will also monitor franchise performance, coordinate with production crews, and manage financial reporting and invoicing, contributing to smooth office operations and client service.