Office Manager-Farmers Insurance Agency

Ken O'Hara Agency; Manchester (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Career Growth Opportunities

Flexible Schedule

Job summary

The Ken O'Hara Agency in Manchester, CT is seeking an Office Manager to keep the Farmers Insurance office running smoothly and deliver exceptional service to clients.

You will coordinate daily operations, support policy servicing, renewals, billing, onboarding new staff, and help improve efficiency while ensuring compliance and a positive customer experience.

This role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• 2+ years in office management, admin, or customer service
• Insurance experience or licensing is a plus
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Comfortable using computers, email, Microsoft Office, and agency management systems
• Ability to multitask while maintaining attention to detail
• Professional, dependable, and positive attitude
• Ability to work independently while also supporting a team

Responsibilities

• Oversee the day-to-day operations of the insurance agency office
• Provide excellent customer service to existing and prospective clients
• Manage scheduling, office communications, and administrative tasks
• Assist with policy servicing, documentation, renewals, billing questions, and client follow-up
• Support the agency owner and insurance producers with administrative and operational needs
• Monitor office procedures and help improve efficiency and customer experience
• Follow up with clients regarding outstanding documents, payments, renewals, and service requests
• Assist with onboarding and training new team members as needed
• Help maintain compliance with company and agency procedures

Job description

Job Description

We are seeking a motivated, organized, and customer-focused Office Manager to join our Farmers Insurance agency. The Office Manager will play a key role in keeping the agency running efficiently while providing exceptional service to our clients and supporting our insurance team.

The ideal candidate is a confident communicator who enjoys working with people, takes initiative, and can effectively manage multiple priorities in a fast-paced office environment.

Benefits

• Career Growth Opportunities
• Flexible Schedule

Responsibilities

• Oversee the day-to-day operations of the insurance agency office
• Provide excellent customer service to existing and prospective clients
• Manage scheduling, office communications, and administrative tasks
• Assist with policy servicing, documentation, renewals, billing questions, and client follow-up
• Support the agency owner and insurance producers with administrative and operational needs
• Monitor office procedures and help improve efficiency and customer experience
• Follow up with clients regarding outstanding documents, payments, renewals, and service requests
• Assist with onboarding and training new team members as needed
• Help maintain compliance with company and agency procedures

Requirements

• 2+ years of office management, administrative, customer service, or insurance experience preferred
• Property & Casualty insurance experience or licensing is a plus
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Comfortable using computers, email, Microsoft Office, and agency management systems
• Ability to multitask while maintaining attention to detail
• Professional, dependable, and positive attitude
• Strong problem-solving and follow-through skills
• Ability to work independently while also supporting a team