Office Manager-Farmers Insurance Agency

The Juris Agency; Berlin (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible Schedule

Hands on Training

Career Growth Opportunities

Uncapped Commission Potential

Job summary

The Juris Agency is hiring an Office Manager to support day-to-day operations of a busy insurance office in the United States. You will coordinate scheduling, communications, and administrative tasks while ensuring exceptional client service.

The role emphasizes proactive organization, strong communication, and the ability to multitask in a fast-paced environment, supporting the insurance team and agency leadership.

Qualifications

• 2+ years of office management experience in an office setting.
• Experience in customer service or administrative roles preferred.
• Property & Casualty insurance experience or licensing is a plus.

Responsibilities

• Oversee the day-to-day operations of the insurance agency office
• Provide excellent customer service to existing and prospective clients
• Manage scheduling, office communications, and administrative tasks
• Assist with policy servicing, documentation, renewals, billing questions, and client follow-up
• Support the agency owner and insurance producers with administrative and operational needs
• Monitor office procedures and help improve efficiency and customer experience
• Follow up with clients regarding outstanding documents, payments, renewals, and service requests
• Assist with onboarding and training new team members as needed
• Help maintain compliance with company and agency procedures

Skills

Office management

Administrative work

Customer service

Insurance experience

Tools

Microsoft Office

Agency management systems

Job description

Job Description

We are seeking a motivated, organized, and customer-focused Office Manager to join our Farmers Insurance agency. The Office Manager will play a key role in keeping the agency running efficiently while providing exceptional service to our clients and supporting our insurance team.

The ideal candidate is a confident communicator who enjoys working with people, takes initiative, and can effectively manage multiple priorities in a fast-paced office environment.

Benefits

• Flexible Schedule
• Hands on Training
• Career Growth Opportunities
• Uncapped Commission Potential

Responsibilities

Oversee the day-to-day operations of the insurance agency office

Provide excellent customer service to existing and prospective clients

Manage scheduling, office communications, and administrative tasks

Assist with policy servicing, documentation, renewals, billing questions, and client follow-up

Support the agency owner and insurance producers with administrative and operational needs

Monitor office procedures and help improve efficiency and customer experience

Follow up with clients regarding outstanding documents, payments, renewals, and service requests

Assist with onboarding and training new team members as needed

Help maintain compliance with company and agency procedures

Requirements

2+ years of office management, administrative, customer service, or insurance experience preferred

Property & Casualty insurance experience or licensing is a plus

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Comfortable using computers, email, Microsoft Office, and agency management systems

Ability to multitask while maintaining attention to detail

Professional, dependable, and positive attitude

Strong problem-solving and follow-through skills

Ability to work independently while also supporting a team