Office Manager

Farmers Insurance Mile High District; Arvada (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth opportunities

Training & licensing support

Competitive pay with bonus opportunities

Paid time off: holidays, PTO

Job summary

A leading insurance agency in Arvada is seeking an experienced Office Manager to oversee daily operations, manage a team, and ensure compliance within the agency. This pivotal role focuses on customer service and sales, requiring a proven leader with at least 3 years in the insurance industry. The position offers career growth opportunities and competitive pay with bonus potential.

Qualifications

• Minimum of 3 years of experience in the insurance industry.
• Proven experience managing teams, with the ability to motivate, train, and develop staff.
• Willingness to obtain a Property & Casualty license.
• Exceptional organizational and multitasking skills.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with insurance-specific software.

Responsibilities

• Oversee daily operations of the agency.
• Organize and prioritize tasks for office productivity.
• Supervise and support administrative, sales, and customer service staff.
• Partner with agency leadership on sales goals.
• Manage office inventory and supplies.
• Act as the primary contact for customers.
• Ensure compliance with policies and regulations.

Skills

Leadership

Customer service

Organizational skills

Communication

Sales experience

Microsoft Office Suite

Bilingual (Spanish/English)

Tools

CRM platforms

Insurance software

Job description

This role offers a base pay range of $55,000 to $75,000 per year as a starting point. Your actual salary will reflect your skills and experience.

Office Manager – Farmers Insurance

We are looking for an experienced Office Manager to join our growing team at Farmers Insurance. As the Office Manager, you will play a key role in overseeing the daily operations of our agencies, ensuring efficiency and compliance, and fostering a positive work environment. This position requires a proven leader within the insurance industry with a passion for customer service and sales.

Responsibilities

• Oversee the day‑to‑day operations of the agency to ensure a smooth, organized, and efficient workflow that supports business objectives.
• Organize and prioritize tasks to maximize office productivity and maintain operational excellence.
• Supervise and support a team of administrative, sales, and customer service staff by providing ongoing coaching, mentorship, and performance management.
• Partner with agency leadership to manage sales goals, production metrics, and team accountability.
• Actively contribute to sales growth by achieving a minimum of $15,000 in Gross Written Premium per month.
• Manage office inventory and supplies, ensuring proper maintenance of equipment and coordination with external vendors.
• Act as the primary point of contact for customers, addressing inquiries and resolving concerns promptly and professionally to ensure a positive client experience.
• Ensure the office operates in compliance with internal policies, company procedures, and industry regulations. Maintain current knowledge of insurance standards and company updates.
• Utilize your understanding of insurance policies, billing, and underwriting to support the team and ensure efficient customer‑facing processes.
• Collaborate with the sales team to identify customer needs, promote cross‑sell and upsell opportunities, and effectively communicate the value of Farmers Insurance products.
• Coordinate onboarding and training for new team members to promote consistent processes and a high‑performing, knowledgeable office environment.
• Foster a collaborative and customer‑centric work culture that reflects the professionalism and values of Farmers Insurance.

Requirements

• Minimum of 3 years of experience in the insurance industry.
• Willingness to obtain a Property & Casualty license (study materials provided by Farmers at no cost).
• Proven experience managing teams, with the ability to motivate, train, and develop staff.
• Exceptional organizational and multitasking skills, with the ability to handle competing priorities effectively.
• Strong verbal and written communication skills, with an emphasis on professionalism and customer service.
• Proficiency in Microsoft Office Suite, ability to learn CRM platforms, and familiarity with insurance‑specific software.
• Bilingual (Spanish/English) highly encouraged.
• Experience in sales, with the ability to support and contribute to policy sales, upsell, and cross‑sell insurance products effectively.
• Ability to identify customer needs and align solutions with Farmers Insurance products to drive revenue growth.

Benefits

• Career growth opportunities within the agency.
• Training & licensing support.
• Competitive pay with bonus opportunities.
• Paid time off: holidays, PTO.