Office Manager/Dispatcher

1-Tom-Plumber Franchise HQ; Florida; On-site; USD 43,000 - 60,000; Full time

Job summary

A leading plumbing franchise is seeking an Office Manager/Dispatcher to oversee administrative functions and ensure the company's financial goals are met. The ideal candidate will possess strong customer service skills, ensure accuracy in payroll and records, and contribute positively to team dynamics. This role requires effective communication and organizational abilities to facilitate smooth office operations.

Benefits

Company provided tablet

Paid Training and Development in Cincinnati

10 days of PTO

Free uniforms

Bonus based on performance

Qualifications

• Strong customer service skills are essential.
• Must have previous administrative office experience.
• Excellent verbal and written communication skills required.

Responsibilities

• Manage employee files, staffing, and payroll.
• Review receipts/job notes for accuracy.
• Schedule and direct staff for customer service calls.

Skills

Customer Service

Time Management

Problem Solving

Attention to Detail

Communication

Education

High School Diploma or Equivalent

Job description

Benefits:

• Company provided tablet
• Paid Training and Development in Cincinnati
• 10 days of PTO
• Free uniforms
• Bonus based on performance

Office Manager/Dispatcher Description:

The Office Manager will be responsible for employee files, staffing, A/R, A/P, payroll, compliance, and the financial needs of the company while ensuring that the company is on track to meet its financial goals.

Responsibilities:

• Review receipts/job notes for accuracy, and completeness.
• Communicate and build relationships with staff members, clients, vendors, and other key players.
• Process employee payroll and maintain proper records.
• Schedule/direct staff in customer intake and schedule customer service calls.
• Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties.
• Answer client calls; provide responses and feedback to clients regarding service queries.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent.
• Strong customer service skills.
• Team player, energetic, positive attitude.
• Good time management skills.
• Problem solving skills, attention to detail.
• Previous administrative office experience.
• Excellent verbal and written communication.
• Must be self motivated and have a sense of urgency.