Office Manager / Center Manager

American Family Care, Inc.; Concord, Northern (CA, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

American Family Care, Inc. is seeking an Office Manager to oversee daily operations at our Urgent Care facility in Concord, CA. You will guide a team of Medical Assistants, Receptionists, and X-Ray Techs, ensuring smooth patient flow and high-quality service.

Responsibilities include KPI monitoring, scheduling, payroll, and compliance with HIPAA and OSHA. This role demands strong leadership, excellent communication, and hands-on support during peak times.

Qualifications

• 3+ years of healthcare management experience in urgent care, outpatient, or ambulatory care.
• Proven leadership capable of coaching, inspiring, and retaining high-performing teams.
• EMR experience and budgeting knowledge required.

Responsibilities

• Lead and mentor non-provider staff to ensure service, accountability, and operational excellence.
• Manage day-to-day clinic operations including patient flow and scheduling accuracy.
• Monitor KPIs such as wait times, patient satisfaction, staff turnover, and budget adherence.
• Ensure HIPAA and OSHA compliance and adherence to internal protocols.
• Oversee recruiting, onboarding, scheduling, payroll, and performance management.
• Communicate performance data to leadership and drive improvement plans.
• Provide floor-support during peak hours.

Skills

Leadership

Scheduling

Payroll

EMR experience

HIPAA compliance

Budget management

Communication

Education

BLS certification

Tools

Scheduling software

Payroll systems

EMR systems

Job description

Job description:

We are seeking a highly organized and experienced Office Manager to oversee the daily operations of our for our Urgent Care facility. The ideal candidate will possess strong leadership skills and be the heartbeat of the clinic - overseeing daily operations, leading a dynamic team, and ensuring exceptional patient experiences. This role combines the fast-paced environment of urgent care with the long-term leadership impact of healthcare administration. You’ll supervise Medical Assistants, Receptionists, and X-Ray Techs while partnering closely with Providers and Advanced Practice Professionals. From patient satisfaction and staff engagement to scheduling, compliance, and P&L management - you’ll have full ownership of your center’s performance.

Responsibilities

• Lead and mentor non-provider staff, cultivating a culture of service, accountability, and operational excellence.
• Manage day-to-day clinic operations - ensuring smooth patient flow, scheduling accuracy, and efficient resource use.
• Monitor and improve KPIs, including wait times, patient satisfaction (NPS), staff turnover, and budget adherence.
• Maintain full compliance with healthcare regulations (HIPAA, OSHA) and internal protocols.
• Handle recruiting, onboarding, scheduling, payroll, and performance management.
• Serve as the primary liaison with leadership and communicate performance data and improvement plans.
• Jump in as needed to support on the floor, especially during peak hours.

Experience

• 3+ years of healthcare management experience, preferably in urgent care, outpatient, or ambulatory care.
• Strong leadership background - able to coach, inspire, and retain high-performing teams.
• Clinical experience or Medical Assistant certification a plus.
• Active BLS certification required or must be obtained within defined onboarding period
• Proficient in scheduling and payroll systems; EMR experience required.
• Solid understanding of healthcare administration, compliance, and budget management.
• Excellent communicator with strong emotional intelligence and decision‑making skills.

Work environment

Fast-paced urgent care with frequent role-switching; prolonged standing/walking; routine exposure to blood and body fluids (strict PPE adherence); occasional lifting up to 25–30 lbs; weekend/evening shifts and float coverage as needed.