Office Manager & Billing Lead

Ergon, Inc.; Philadelphia (MS); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Propane discount

Growth opportunities

Job summary

Lampton Love, Inc. in Philadelphia, MS is seeking an Office Manager to oversee daily administrative, customer service, and billing operations. You will ensure efficient office workflows and accurate financial records, using Cargas Energy for billing and reporting.

The role requires 3+ years’ office management experience, strong customer service skills, and proficiency in Microsoft Office. Supervisory duties and familiarity with energy software are a plus.

Qualifications

• 3+ years of office management or administrative experience.
• Experience in accounting, billing, accounts receivable, and basic bookkeeping.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Experience with Cargas Energy or similar energy software preferred.
• Experience in the propane, fuel, or energy industry preferred.

Responsibilities

• Oversee daily office operations to ensure efficient workflow, confidentiality, and compliance with company policies and industry regulations.
• Supervise and support office and customer service staff, coordinate scheduling, correspondence, and internal communications.
• Maintain office policies, procedures, documentation, and regulatory records, including safety and DOT requirements.
• Manage customer service operations, including account inquiries, payments, service requests, and timely issue resolution.
• Maintain accurate customer records, service histories, and data integrity for accounts, pricing, deliveries, and payments.
• Administer billing cycles, invoicing, payment processing, accounts receivable, collections, and customer credit balances using Cargas Energy.
• Prepare, reconcile, and analyze daily, weekly, and monthly financial and operational reports; assist with month-end close.
• Serve as the primary office subject-matter expert for Cargas Energy, including reporting, system updates, process improvements, and staff training.
• Coordinate with external accountants, management, and other stakeholders as needed.

Skills

Customer service

Communication

Organization

Problem solving

Microsoft Office

Supervisory experience

Education

High school diploma or equivalent

Tools

Cargas Energy

Job description

Lampton Love, Inc. in Philadelphia, MS is seeking an Office Manager to oversee daily administrative, customer service, and billing operations. You will ensure efficient office workflows and accurate financial records, using Cargas Energy for billing and reporting.

The role requires 3+ years’ office management experience, strong customer service skills, and proficiency in Microsoft Office. Supervisory duties and familiarity with energy software are a plus.