Billing & Office Manager — Customer Service Lead

Ergon Inc.; Philadelphia (MS); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with company match

Paid time off (PTO)

Employee propane discount

Job summary

Based in Philadelphia, MS, Ergon Inc. is seeking an Office Manager to oversee daily administrative, customer service, and billing operations.

The role ensures efficient office workflows and accurate financial records, with extensive use of the Cargas Energy software to manage billing, accounts receivable, customer data, and reporting. The Office Manager will supervise staff, maintain policies, and coordinate with external accountants, aiming for high-quality service and regulatory compliance in

Qualifications

• High school diploma or equivalent
• 3+ years of office management or administrative experience
• Experience in accounting, billing, accounts receivable, and basic bookkeeping
• Strong customer service, communication, organizational, and problem-solving skills
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Professional, friendly, and patient demeanor
• Supervisory or team leadership experience
• Experience with Cargas Energy or similar energy/propane software preferred
• Experience in the propane, fuel, or energy industry preferred

Responsibilities

• Oversee daily office operations to ensure efficient workflow, confidentiality, and compliance with company policies and industry regulations
• Supervise and support office and customer service staff, coordinate scheduling, correspondence, and internal communications
• Maintain office policies, procedures, documentation, and regulatory records, including safety and DOT requirements
• Manage customer service operations, including account inquiries, payments, service requests, and timely issue resolution
• Maintain accurate customer records, service histories, and data integrity for accounts, pricing, deliveries, and payments
• Administer billing cycles, invoicing, payment processing, accounts receivable, collections, and customer credit balances using Cargas Energy
• Prepare, reconcile, and analyze daily, weekly, and monthly financial and operational reports; assist with month-end close
• Serve as the primary office subject-matter expert for Cargas Energy, including reporting, system updates, process improvements, and staff training
• Coordinate with external accountants, management, and other stakeholders as needed

Skills

Customer service

Billing & invoicing

Accounts receivable

Communication

Organizational skills

Supervisory experience

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Tools

Cargas Energy

Job description

Based in Philadelphia, MS, Ergon Inc. is seeking an Office Manager to oversee daily administrative, customer service, and billing operations.

The role ensures efficient office workflows and accurate financial records, with extensive use of the Cargas Energy software to manage billing, accounts receivable, customer data, and reporting. The Office Manager will supervise staff, maintain policies, and coordinate with external accountants, aiming for high-quality service and regulatory compliance in