Office Manager

aboundhealth; Wilkesboro (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits after 60 days

401(k) after 12 months

Job summary

Abound Health in Wilkesboro, NC is seeking a Team Support Specialist/Office Manager to keep daily operations running smoothly for the Wilkesboro & Boone offices, supporting clinical teams, DSPs, and clients. You will handle administrative tasks, ensure records compliance with Medicaid, coordinate training and onboarding, and manage office facilities and communications.

This role emphasizes meticulous organization, customer focus, and collaboration with QPs and staff to maintain a high-quality,

Qualifications

• Past administrative or office management experience.
• Strong communication and organizational skills.
• Familiarity with database systems.
• Experience in behavioral health preferred.
• Proficient with MS Office and office software.

Responsibilities

• Provide clinical and administrative support to teams and clients.
• Maintain DSP and client records in compliance with Medicaid and regulations.
• Coordinate office operations: facilities, supplies, and vendor relations.
• Support DSP training, onboarding, and scheduling.
• Assist with recruitment and onboarding at the local office.
• Attend staff huddles and relay feedback to clinical teams.

Skills

Administrative experience

Office management

Communication skills

Office software

Database systems

Education

High School Diploma or GED

Tools

MS Office

CRM databases

Job description

Abound Health is seeking a Team Support Specialist/Office Manager to support our Wilkesboro & Boone, NC office. You will ensure smooth daily operations of the office while providing key administrative and compliance support to our clinical teams, Direct Support Professionals (DSPs), and clients. If you're detail-oriented, customer-focused, and passionate about supporting others, this could be the role for you!

Key Responsibilities:

• Clinical & Administrative Support
• Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits.
• Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations.
• Track missing DSP notes and timesheets; communicate with DSPs to resolve issues.
• Assist with DSP training schedules, certifications, and onboarding processes.
• Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues.
• Provide local recruitment and onboarding support.

Office Management

• Maintain a professional and welcoming office environment.
• Coordinate facility maintenance, vendor relationships, supplies, and equipment.
• Manage inbound communications and assist visitors.
• Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable).
• Conduct emergency drills, inspections, and maintain required documentation (e.g., Hazard Communication Binder).
• Support CPR/First Aid trainings and internal quality follow-ups.
• Attend staff huddles and provide feedback to the clinical team.

Qualifications:

• High School Diploma or GED required.
• At least 2 years of administrative, office management, or related experience.
• Strong communication, organization, and interpersonal skills.
• Proficiency in office software and comfort with database systems.
• Ability to multitask in a fast-paced, team-oriented environment.
• Experience in behavioral health preferred.

Compensation & Benefits:

Base pay is determined by factors such as work location, experience, job-related skills, and relevant education or training. In addition to base pay, total compensation may include various other forms of pay. We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment. Additionally, our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package, please reach out to your Talent Acquisition Partner.

Equal Employment Opportunity

Abound Health is an equal opportunity employer. Abound Health evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic

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