Team Support Specialist

Abound Health; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Wellness program

401(k) plan

Job summary

Abound Health is seeking an Office Manager to support our Wilkesboro & Boone, NC office. You will ensure smooth daily operations of the office while providing key administrative and compliance support to our clinical teams, Direct Support Professionals (DSPs), and clients.

Responsibilities include clinical and administrative support, assisting QPs with SAR submissions, maintaining Medicaid-compliant records, coordinating DSP training, and handling recruitment.

Qualifications

• High School Diploma or GED required.
• At least 2 years of administrative/office management experience.
• Strong communication, organization, and interpersonal skills.
• Proficiency in office software and familiarity with database systems.
• Ability to multitask in a fast-paced, team-oriented environment.
• Experience in behavioral health preferred.

Responsibilities

• Provide clinical and administrative support to teams and clients.
• Assist QPs with SAR submissions, progress summaries, MAR follow-ups, and record audits.
• Maintain DSP and client records per Medicaid regulations.
• Track DSP notes and timesheets; resolve issues with DSPs.
• Assist DSP training schedules, certifications, and onboarding.
• Submit and track DSP status changes; troubleshoot OnTarget and LMS.
• Coordinate facility management, vendors, and office supplies.
• Organize staff, caregiver, and client events; create calendars.
• Conduct emergency drills and maintain documentation (Hazard Communication Binder).
• Support CPR/First Aid trainings and quality follow-ups.
• Attend staff huddles and provide clinical feedback.

Skills

Administrative experience

Communication

Organization

Interpersonal skills

Office software

Database systems

Multitasking

Behavioral health experience

Education

High School Diploma or GED

Job description

Abound Health is seeking a Office Manager to support our Wilkesboro & Boone, NC office. You will ensure smooth daily operations of the office while providing key administrative and compliance support to our clinical teams, Direct Support Professionals (DSPs), and clients. If you're detail-oriented, customer-focused, and passionate about supporting others, this could be the role for you!

Key Responsibilities:

• Clinical & Administrative Support
• Assist Qualified Professionals (QPs) with SAR submissions, progress summaries, MAR follow-ups, and record audits.
• Monitor and maintain accurate DSP and client records in compliance with Medicaid and agency regulations.
• Track missing DSP notes and timesheets; communicate with DSPs to resolve issues.
• Assist with DSP training schedules, certifications, and onboarding processes.
• Submit and track DSP status changes and troubleshoot OnTarget and LMS system issues.
• Provide local recruitment and onboarding support.

Office Management

• Maintain a professional and welcoming office environment.
• Coordinate facility maintenance, vendor relationships, supplies, and equipment.
• Manage inbound communications and assist visitors.
• Organize staff, caregiver, and client events and create monthly calendars (Day Program, if applicable).
• Conduct emergency drills, inspections, and maintain required documentation (e.g., Hazard Communication Binder).
• Support CPR/First Aid trainings and internal quality follow-ups.
• Attend staff huddles and provide feedback to the clinical team.

Qualifications:

• High School Diploma or GED required.
• At least 2 years of administrative, office management, or related experience.
• Strong communication, organization, and interpersonal skills.
• Proficiency in office software and comfort with database systems.
• Ability to multitask in a fast-paced, team-oriented environment.
• Experience in behavioral health preferred.

Base pay is determined by factors such as work location, experience, job-related skills, and relevant education or training. In addition to base pay, total compensation may include various other forms of pay. We offer a comprehensive benefits package, including competitive health, dental, and wellness benefits, which begin on your 60th day of employment. Additionally, our 401(k) plan becomes available after 12 months of employment. For more information about our total rewards package, please reach out to your Talent Acquisition Partner.

Abound Health is an equal opportunity employer. Abound Health evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic