Office Manager

BELFOR; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in the restoration industry is hiring a Business Office Manager to ensure smooth office operations. The role involves organizing administrative functions, managing staff, maintaining compliance with regulations, and enhancing communication between clients and employees. The ideal candidate will possess strong communication skills and a background in office management, alongside relevant industry experience.

Qualifications

• Experience managing office services and operations.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organization skills.

Responsibilities

• Maintain operational efficiency and support staff.
• Address client and employee conflicts as needed.
• Oversee recruitment, onboarding, and office procedures.

Skills

Customer Service

Strong written and verbal communication skills

Math skills

Data entry skills

Education

2+ years general office management experience

Construction or insurance industry experience preferred

English language literacy & fluency

Oracle system experience, including JD Edwards

Microsoft Office proficiency (Word & Excel)

Job description

Description

This position also known as the business office manager, is responsible for making sure that a company's support staff is running smoothly. This position will be responsible for organizing, planning and overseeing administrative assistants, or working with one or two people in a smaller office. Office Managers make sure that the office runs smoothly, which includes keeping supplies in stock, making sure administrative and office staff are doing their job, working with vendors, planning events, making sure the facilities are clean, orderly, and safe, and managing the accounting functions as they relate to entering payables, recording receivables, managing job files and communicating effectively with clients and employees.

Responsibilities

• Maintaining an organized workspace to ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards
• Communicate effectively and timely with employees and clients on needs and updates
• Manage and motivate employees through continued training and acknowledgement
• Effectively address and resolve employee or client conflicts as needed
• Apply as necessary and ensure compliance with Federal and State DOL, EEOC, OSHA, Davis Bacon regulations.
• Timely creation of new jobs in JD Edwards as required
• Organizing and maintaining an up to date job file for Estimator/General Manager Review
• Participate in Bill Review process to ensure Client Job results are appropriate
• Improve employee and client retention rates through active communication and problem solving efforts
• Using JD Edwards and BCS to maintain vendor list
• Ensure compliance with vendor requirements
• Monthly Reconciliation of AP statements
• Customer file maintenance; digital database and physical file system
• Attend BELFOR sponsored operations and safety training courses as required

Requirements:

• Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
• Manage online and paper filing systems
• Oversee recruitment of staff, including onboarding and induction to BELFOR to ensure BELFOR processes and standard are consistently met
• Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.
• Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
• Completes operational requirements by scheduling and assigning employees; following up on work results
• Managing the front desk functions as they relate to phone calls, visitors and mail distribution
• Accounts Payable: sorting, matching, and scanning invoices and check requests
• Accounts Receivable: receiving payments from customers and depositing funds to appropriate account(s)
• Comprehensive understanding of customer service, principles and practices
• Work under time constraints to meet specific timelines
• Attention to detail and keen sense of safeguarding other people's property and information

Qualifications

• 2+ years general office management experience
• Strong math and data entry skills
• Construction or insurance industry experience preferred
• Microsoft Office (strong emphasis in Word & Excel)
• Ability to multitask in a fast-paced office environment
• English language literacy & fluency
• Oracle system experience ideal, including JD Edwards Multi-line phone system
• Customer Service
• Strong written and verbal communication skills

Physical Demands

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Responsibilities

• Maintaining an organized workspace to ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards
• Communicate effectively and timely with employees and clients on needs and updates
• Manage and motivate employees through continued training and acknowledgement
• Effectively address and resolve employee or client conflicts as needed
• Apply as necessary and ensure compliance with Federal and State DOL, EEOC, OSHA, Davis Bacon regulations.
• Timely creation of new jobs in JD Edwards as required
• Organizing and maintaining an up to date job file for Estimator/General Manager Review
• Participate in Bill Review process to ensure Client Job results are appropriate
• Improve employee and client retention rates through active communication and problem solving efforts
• Using JD Edwards and BCS to maintain vendor list
• Ensure compliance with vendor requirements
• Monthly Reconciliation of AP statements
• Customer file maintenance; digital database and physical file system
• Attend BELFOR sponsored operations and safety training courses as required