Office Manager

Metropolitan Transportation Authority; New York (NY); Hybrid; USD 99,000 - 148,000; Full time

Job summary

Metropolitan Transportation Authority is seeking an Office Manager to provide high‑level executive support to the Chief of Staff and EVP. The role coordinates daily schedules, research, and correspondence while liaising with internal and external stakeholders.

Ideal candidates have a BA/BS and over a decade of administrative experience, with strong MS Office skills and impeccable confidentiality. Hybrid work options and interaction with senior leadership are key aspects of the position.

Qualifications

• BA/BS or equivalent required.
• 10 years of progressively responsible executive/administrative support experience.
• 3 years coordinating complex initiatives and managing competing priorities.

Responsibilities

• Streamline and coordinate work to support the EVP and executive leadership.
• Manage administration and clerical tasks including mail, calls, and materials.
• Review correspondences needing EVP approval and coordinate projects.
• Undertake ad-hoc assignments and confidential projects.
• Ensure compliance with policies and meet deadlines.
• Occasional extended hours as needed.
• Oversee contractors and review invoices.
• Escalate issues as appropriate.

Skills

Executive support

Communication

Organization

Confidentiality

Interpersonal skills

Education

BA/BS in Arts/Sciences or equivalent

Tools

Microsoft Office

MS Word

MS Excel

PowerPoint

Job description

JOB INFORMATION:

Title: Office Manager

Authority: TA/OA/MTA BUS

Department: Department of Buses

Division/Unit: Business Strategies

Location: Multiple Locations

Hours: 9:00 AM – 5:00 PM

Telework (if Applicable)

This position is eligible to Telework 1 day per week as per MTA policy.

Reporting Manager (if Applicable): Chief of Staff

Deadline (if Applicable): 10/07/2026

Compensation

$98,781 - $148,172 Grade: ADC005

Positon Summary

This positionis responsible forproviding high-level executive and administrative support. The Manager will act as a liaison between the Chief of Staff (COS) and others, both internally and externally. Responsibilities will include conducting research, handling information requests,facilitatingthetimelyresponse to correspondence and coordinating the EVP's daily schedule.

Responsibilities

• Streamline,consolidateand coordinate work produced by the departmentsin order toprovide support to the Executive Vice President towards fulfillment of agency-wide goals and vision. Review operating procedures, implement improvements where necessary. Act as a liaison between the Executive Vice President and the executive leadership team. Manage the Chief of Staff's administrative support staff and implement office-wide best practices for executive support.
• Performsadministrative and clerical functions including tracking mail, telephoneinquiriesand preparation of material for the Chief of Staff. Will berequiredto successfully complete critical aspects of deliverables with a hands-on approach, including adhering to and managing deadlines.
• Review incoming correspondences requiring the EVP’s approval/signature. Coordinateproject basedwork.
• On behalf of the Chief of Staff, undertake other ad-hoc assignments, manage special initiatives and confidential projects simultaneously. Must be organized, highly detailed oriented and composed in a fast-paced business environment.
• Performs other duties as assigned
• Complies withall policies and standards
• May berequiredto work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with thecontractorwhen possible, as applicable
• Escalates issues to other parties when needed, as applicable

Education And Experience

• Baccalaureate from an accredited college inArts/Sciences(BA/BS)or an equivalent combination of education and experience.
• 10years ofprogressively responsible experience providing high-level executive and administrative support.
• 3years ofexperiencecoordinating complex initiatives, managing competing priorities, supporting senior leadership, and working effectively with internal and external stakeholders.

Desired Skills

• Excellent verbal and written communication skills
• Ability to prioritize work under pressure
• Excellent interpersonal skills with the ability to interact with all levels of an organization
• Superior judgment, poise, professionalism,assertivenessand the ability tomaintainthe highest level of confidentiality
• Excellent organizational skills
• Excellent knowledge of Microsoft Office, including Word, Excel,Powerpointand Outlook are also essential

SELECTION METHOD

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles:Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Pleaseindicatein your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed informationregardingthe 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

Additional Information

Final salary isdeterminedexperience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent uponmaintaininga satisfactory record of job performance, attendance, and disciplinary conduct.Pursuant tothe New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

EQUAL EMPLOYMENT OPPORTUNITY

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.