Office Manager

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 99,000 - 148,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) NYC Transit seeks an Office Manager to provide high-level executive and administrative support to the Chief of Staff. You will liaise with internal and external stakeholders, coordinate the EVP’s schedule, and manage the COS’s staff with a focus on efficiency and confidentiality.

Responsibilities include streamlining operations across departments, preparing materials, tracking inquiries, and coordinating complex initiatives while maintaining a

Qualifications

• Bachelor’s degree in Arts/Sciences or equivalent combination of education and experience.
• 10 years of progressively responsible executive support experience.
• 3 years coordinating complex initiatives and supporting senior leadership.

Responsibilities

• Streamline and coordinate work to support the EVP and senior leadership; manage the COS’s administrative staff and establish office-wide best practices.
• Perform administrative tasks including mail tracking, inquiries, and material preparation for the Chief of Staff; meet deadlines with a hands-on approach.
• Review incoming correspondences requiring EVP approval and coordinate project-based work.
• Undertake ad-hoc assignments and confidential projects on behalf of the Chief of Staff; stay organized in a fast-paced environment.
• Other duties as assigned and ensure adherence to policies and standards.

Skills

Verbal communication

Written communication

Prioritization

Interpersonal skills

Confidentiality

Organizational skills

Microsoft Office

Word

Excel

PowerPoint

Outlook

Education

BA/BS or equivalent

Tools

None

Job description

Description

Job Information

Title: Office Manager

Authority: TA/OA/MTA BUS

Department: Department of Buses

Division/Unit: Business Strategies

Location: Multiple Locations

Hours: 9:00 AM – 5:00 PM

Telework (if Applicable):

Reporting Manager (if Applicable): Chief of Staff

Deadline (if Applicable): 10/07/2026

Compensation: $98,781 - $148,172 Grade: ADC005

This position is eligible to Telework 1 day per week as per MTA policy.

Position Summary

This positionis responsible for providing high-level executive and administrative support. The Manager will act as a liaison between the Chief of Staff (COS) and others, both internally and externally. Responsibilities will include conducting research, handling information requests,facilitating the timely response to correspondence and coordinating the EVP's daily schedule.

Responsibilities

• Streamline, consolidate and coordinate work produced by the departments in order to provide support to the Executive Vice President towards fulfillment of agency-wide goals and vision. Review operating procedures, implement improvements where necessary. Act as a liaison between the Executive Vice President and the executive leadership team. Manage the Chief of Staff's administrative support staff and implement office-wide best practices for executive support.
• Performs administrative and clerical functions including tracking mail, telephone inquiries and preparation of material for the Chief of Staff. Will be required to successfully complete critical aspects of deliverables with a hands-on approach, including adhering to and managing deadlines.
• Review incoming correspondences requiring the EVP’s approval/signature. Coordinate project based work.
• On behalf of the Chief of Staff, undertake other ad-hoc assignments, manage special initiatives and confidential projects simultaneously. Must be organized, highly detailed oriented and composed in a fast-paced business environment.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Education and Experience

• Baccalaureate from an accredited college in Arts/Sciences (BA/BS) or an equivalent combination of education and experience.
• 10 years of progressively responsible experience providing high-level executive and administrative support.
• 3 years of experience coordinating complex initiatives, managing competing priorities, supporting senior leadership, and working effectively with internal and external stakeholders.

Desired Skills

• Excellent verbal and written communication skills
• Ability to prioritize work under pressure
• Excellent interpersonal skills with the ability to interact with all levels of an organization
• Superior judgment, poise, professionalism,assertiveness and the ability to maintain the highest level of confidentiality
• Excellent organizational skills
• Excellent knowledge of Microsoft Office, including Word, Excel,Powerpoint and Outlook are also essential

Selection Method

Based on evaluation of education, skills, experience, interview, and written assessment.

All selected candidates will be subject to a full background investigation that includes employment and education. Discrepancies may lead to dismissal.

Other Information

Appointment may be at a comparable level to current level of selected candidate. (If necessary)

As an employee of MTA NYC Transit, you may be required to complete an annual financial disclosure statement with the state of New York, if your position earns more than $101,379 (this is subject to change) per year or if the position is designated as a policy maker.

For 55-a eligible titles: Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program. Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page

Additional Information

Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.