Office Manager

North Pinellas Children's Medical Center; New Port Richey (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking an Office Manager to ensure smooth operations in a busy pediatric office. This role involves managing staffing, overseeing patient flow, and ensuring compliance with healthcare regulations. The ideal candidate will have a strong background in healthcare, excellent leadership skills, and a commitment to patient care. With opportunities for growth and a supportive work environment, this position is perfect for someone looking to make a significant impact in a community-focused organization.

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Profit Sharing

Short-term Disability Insurance

Long-term Disability Insurance

Qualifications

• 2-3 years of experience in healthcare or medical field.
• Must have current licensure or certification and be CPR certified.

Responsibilities

• Manage staffing schedules and oversee daily operations.
• Ensure quality employee and patient satisfaction.
• Collaborate with other managers for office operations.

Skills

Staff Management

Patient Care

OSHA Compliance

Staff Training

Scheduling

Education

High School Diploma

Medical Assistant Certification

LPN or RN Certification

Job description

Childrens Medical Center is a busy general pediatric office that has serviced our communities for over 27 years. We have 4 locations and offer great benefits after 60 days of employment, including paid time off, health, dental, vision, life, and long- and short-term disability insurance. We also offer 401K and profit sharing after one year of service and opportunities to grow within the organization.

This position is directly responsible for the smooth running of the staff and the daily operations of the clinical and front staff areas. The Office Manager will work closely with the Practice Administrator and Managing Physician to ensure quality employee and patient satisfaction. The Office Manager will oversee patient flow, reception, registration, co-payments, co-insurance, and collections. The role includes clinical responsibilities such as seeing patients with physicians and performing triage, alongside management duties. The candidate must have current licensure or certification and be CPR certified.

Daily Responsibilities:

1. Manage staffing schedules for clinical and front staff.
2. Oversee PTO requests for clinical and front office staff.
3. Supervise staff in daily responsibilities, including telephone triage.
4. Train, coach, discipline, and counsel staff as needed.
5. Maintain accessibility to staff regarding personnel issues.
6. Oversee doctors' schedules and optimize patient scheduling.
7. Act as intermediary between staff and physicians for problems and concerns.
8. Ensure timely follow-up and resolution of patient complaints.
9. Maintain personnel files for all staff.
10. Collaborate with other managers and the Revenue Cycle Director for office operations.

Other Responsibilities:

1. Provide OSHA training to new employees within 48 hours of hire.
2. Maintain OSHA records.
3. Lead recruitment, interviews, reference checks, and hiring with approval from the Practice Administrator and Physician.
4. Establish staff training and in-service programs.
5. Develop and implement policies and procedures.
6. Maintain educational materials for staff.
7. Schedule and lead staff meetings.
8. Participate in monthly physician meetings.
9. Maintain a nursing reference area with current educational materials.
10. Update or establish telephone triage protocols.
11. Maintain staff personnel files, including licenses, CME, and CPR certifications.
12. Ensure staff immunization records are current and schedule annual vaccinations.
13. Oversee maintenance and quality control of lab equipment and records (CLIA).
14. Manage ordering and stock levels of medical supplies, lab supplies, immunizations, and forms.
15. Oversee the VFC program, Nebulizer dispensing, and referral/care coordination.
16. Manage end-of-day deposits and balances.
17. Assist staff and physicians with EMR processes.
18. Manage drug representative meetings.
19. Perform other duties as required.

Annual Responsibilities:

1. Prepare and present staff performance evaluations.
2. Conduct OSHA and CLIA reviews.
3. Renew CLIA license.

Qualifications:

• High school diploma or equivalent.
• Medical Assistant, LPN, or RN certification/licensure.
• 2-3 years of experience in healthcare or medical field.

We are an Equal Opportunity Employer / Drug-Free Workplace

To apply, visit npcmc.com and navigate to 'About Us' and 'Careers.'