Office Manager

Senior Helpers; New Lenox (IL); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance through Vitable

Monthly performance bonuses

Job summary

Senior Helpers in New Lenox, IL is seeking an organized Office Manager to lead daily operations and support our clients, caregivers, and office team.

The role requires experience in a home care agency, staff coordination, and a focus on dependable in-home care, with an emphasis on scheduling, client relations, and compliance.

Qualifications

• Experience in a home care agency with scheduling, care coordination, office operations, or management.
• Strong leadership, organization, communication, and problem-solving skills.
• Ability to manage competing priorities and respond calmly to changes.
• Understanding of client confidentiality and home care documentation requirements.

Responsibilities

• Oversee daily office operations and support the team.
• Coordinate caregiver schedules, address call-offs, and maintain continuity of care.
• Build positive relationships with clients, families, and caregivers.
• Resolve concerns promptly and professionally.
• Support hiring, onboarding, documentation, and compliance.
• Hold team members accountable for communication, follow-through, and service quality.

Skills

Home care scheduling experience

Leadership

Organization

Communication

Problem-solving

Tools

WellSky scheduling system

Job description

Senior Helpers is seeking an organized, compassionate, and accountable Office Manager to lead daily operations and support our clients, caregivers, and office team.

Previous experience working in a home care agency is a required qualification for this position. Candidates must understand caregiver scheduling, client coordination, staffing challenges, and the importance of dependable care at home.

Responsibilities

• Oversee daily office operations and support the team.
• Coordinate caregiver schedules, address call-offs, and maintain continuity of care.
• Build positive relationships with clients, families, and caregivers.
• Resolve concerns promptly and professionally.
• Support hiring, onboarding, documentation, and compliance.
• Hold team members accountable for communication, follow-through, and service quality.

Required qualifications

• Experience working within a home care agency, with responsibilities in scheduling, care coordination, office operations, or management.
• Strong leadership, organization, communication, and problem-solving skills.
• Ability to manage competing priorities and respond calmly to unexpected changes.
• Understanding of client confidentiality and home care documentation requirements.

Preferred qualifications

• Previous supervisory or management experience.
• Experience with WellSky or a similar home care scheduling system.

Compensation & Benefits

• Pay: $27–$31 per hour, based on relevant home care experience and leadership skills.
• 401(k) retirement plan
• Health insurance through Vitable
• Monthly performance bonuses based on established goals and results.
• Location: New Lenox

Senior Helpers is an equal opportunity employer. Applicants are evaluated based on job-related qualifications, skills, and experience. Reasonable accommodations are available during the hiring process.