Office Manager

DCS-Clinical; Lancaster (TX); On-site; USD 52,000 - 67,000; Full time

Job summary

DCS-Clinical is seeking an experienced Office Manager / Treatment Coordinator for a thriving dental practice in Lancaster, Texas. The ideal candidate will be a strong leader with exceptional treatment coordination skills, responsible for driving practice growth and improving case acceptance.

This role requires extensive knowledge of dental insurance and the ability to guide patients through treatment recommendations. Proficiency in Dentrix and excellent communication skills are essential.

Qualifications

• Strong Treatment Coordinator experience is the highest priority.
• Extensive knowledge of dental insurance verification, benefits, and pre-authorizations.
• Excellent communication and customer service skills.

Responsibilities

• Lead treatment coordination efforts to increase case acceptance.
• Present treatment plans and educate patients.
• Verify insurance benefits and explain coverage.

Skills

Treatment Coordinator experience

Dental insurance verification

Dentrix proficiency

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Proactive mindset

Schedule management

Tools

Dentrix

Job description

Office Manager / Treatment Coordinator

Compensation: $26–$32 per hour (based on experience)

About the Opportunity

Our client is seeking an experienced Office Manager / Treatment Coordinator to join their growing dental practice. This is not a traditional administrative Office Manager position. The ideal candidate will be a strong leader with exceptional treatment coordination skills who can help drive practice growth, improve case acceptance, optimize operations, and lead the team with accountability and professionalism.

This role is ideal for someone who understands both the business and clinical sides of dentistry and can confidently guide patients through treatment recommendations, insurance benefits, and financial arrangements while supporting overall practice performance.

About the Practice

Our client is a thriving two-doctor comprehensive dental practice currently producing approximately $1.2 million annually, with goals to grow to $1.5 million and beyond. The practice offers a wide range of services including:

• General Dentistry
• Emergency Dental Care
• Dental Implants
• Bone Grafting
• Dentures
• Orthodontics
• Endodontics
• Sedation Dentistry

The office utilizes advanced technology, including CBCT imaging and intraoral scanning, and performs many procedures in-house to provide comprehensive patient care.

Key Responsibilities

• Lead treatment coordination efforts to increase case acceptance and patient follow-through
• Present treatment plans and educate patients on recommended care
• Verify insurance benefits and explain coverage accurately and confidently
• Discuss financing options and payment solutions with patients
• Customize treatment presentations based on insurance coverage, financial circumstances, and scheduling considerations
• Optimize provider schedules and maximize productive chair time
• Conduct and support effective morning huddles and production-focused daily management
• Monitor office performance metrics and help drive production growth
• Foster a culture of accountability, professionalism, and exceptional customer service
• Support patient retention initiatives and reduce unscheduled treatment
• Work closely with doctors and team members to improve operational efficiency

Qualifications

Required

• Strong Treatment Coordinator experience (highest priority)
• Extensive knowledge of dental insurance verification, benefits, and pre-authorizations
• Dentrix proficiency
• Excellent communication and customer service skills
• Proven leadership abilities and experience holding team members accountable
• Strong organizational and problem-solving skills
• Goal-oriented, proactive mindset with a strong work ethic
• Ability to manage schedules strategically and maximize productivity

Preferred

• Previous Office Manager experience in a dental practice
• Experience managing a practice producing $1.5 million or more annually
• Demonstrated success improving case acceptance and production
• Billing experience
• Spanish-speaking ability (highly valued but not required)