Asst. Admin. Patient Access

University Medical Center of El Paso (UMC); El Paso (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

University Medical Center of El Paso (UMC) seeks a seasoned Assistant Administrator of Patient Access to lead strategic direction, optimize operations, and align patient access functions across the district, including UMC, ambulatory sites, and affiliated facilities.

You will oversee registration, admissions, scheduling, insurance verification, authorization management, financial counseling, and digital access platforms, ensuring strong revenue cycle performance, patient experience, and

Qualifications

• Experience leading large-scale operational initiatives in healthcare.
• Expertise in patient access, scheduling, verification, and enrollment workflows.
• Ability to influence across complex, matrixed organizations.

Responsibilities

• Provide strategic leadership for Patient Access across multiple facilities.
• Oversee registration, admissions, scheduling, insurance verification, and authorization management.
• Drive revenue cycle performance and patient experience across the district.
• Lead technology optimization and enterprise-wide process improvements.
• Collaborate with executives across departments to align workflows.

Skills

Patient Access operations

Healthcare revenue cycle

Executive communication

Cross-functional collaboration

Data-driven decision making

Dashboards / BI tools

Education

Bachelor's Degree in Healthcare Administration

Master's Degree (MBA, MHA, MPH)

Tools

Business Intelligence tools

Hospital information systems

Job description

Job Summary

The Assistant Administrator of Patient Access is responsible for the strategic leadership, operational performance, technology optimization, and continuous improvement of all Patient Access functions across the El Paso County Hospital District, including University Medical Center, UMC Surgical Hospital, El Paso Children’s Hospital, ambulatory clinics, provider-based departments, remote locations, rural health facilities, and affiliated entities.

Summary

Job Summary

The Assistant Administrator of Patient Access is responsible for the strategic leadership, operational performance, technology optimization, and continuous improvement of all Patient Access functions across the El Paso County Hospital District, including University Medical Center, UMC Surgical Hospital, El Paso Children’s Hospital, ambulatory clinics, provider-based departments, remote locations, rural health facilities, and affiliated entities.

Provides enterprise-wide oversight for registration, admissions, scheduling, insurance verification, authorization management, financial counseling, point-of-service collections, digital patient access platforms, patient navigation, customer service, enrollment, bed management support functions, and other patient access operations. Serves as the senior operational leader responsible for ensuring seamless patient access, revenue cycle performance, patient experience, and patient throughput across the District.

Success in this role requires exceptional communication, collaboration, and relationship-building skills, as well as the ability to lead complex initiatives through influence and partnership across a highly matrixed healthcare environment. Responsible for building consensus, aligning stakeholders, and driving organizational change, frequently without direct reporting authority over key operational and clinical partners. Works closely with hospital executives, facility administrators, physician leadership, nursing leadership, operational leaders, care management, information technology, finance, compliance, managed care, and revenue cycle leadership to align patient access operations, technology platforms, and workflows with organizational goals and strategic priorities.

Minimum Job Requirements

Work Experience

Seven years of healthcare leadership experience in Patient Access, Revenue Cycle, Hospital Operations, or related healthcare operations leading multiple departments, facilities, or large operational teams. Experience within a large integrated health system, academic medical center, public hospital, or multi-facility healthcare organization preferred. Demonstrated success leading large-scale operational improvement, technology optimization, and revenue cycle initiatives. Experience working effectively in complex matrixed organizations requiring significant collaboration and influence across departments and leadership teams.

License/Registration/Certification

Education and Training

Bachelor's Degree in Healthcare Administration, Business Administration, Health Information Management, Finance, or related field required. Master's Degree (MBA, MHA, MPH, or related field) required.

Skills

Skills

• Extensive knowledge of Patient Access operations, healthcare revenue cycle processes, and hospital operations.
• Strong understanding of patient throughput, clinical workflow integration, capacity management, and access management strategies.
• Demonstrated ability to lead large-scale initiatives through influence, collaboration, and consensus building.
• Proven ability to establish credibility and effectively partner with executives, physicians, nursing leadership, and operational stakeholders.
• Exceptional communication, interpersonal, negotiation, and relationship-management skills.
• Strong presentation and executive communication skills, including the ability to communicate complex operational and financial information to diverse audiences.
• Strong analytical and data-driven decision-making skills utilizing dashboards, business intelligence tools, and operational reporting.
• Ability to navigate complex organizational structures and successfully achieve results in a matrixed healthcare environment.