Office Manager

Quality Staffing; Illinois; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance after 60 days

PTO 90 days

Job summary

Quality Staffing in West Chicago, IL is seeking a mature and proactive Office Manager to join our on-site team. This role serves as the first point of contact for customers while overseeing daily administrative and personnel operations of the branch.

You will directly manage the Warehouse temporary workers, ensure attendance and performance, support warehouse operations, and uphold company policies. Strong customer service and organizational skills are essential to keep the office and warehouse

Qualifications

• Proven people management experience to lead branch staff and warehouse temps.
• Bachelor’s degree or higher in business-related field.
• 3+ years in customer service, office admin, or related role.
• English with Mandarin Chinese preferred.
• Experience using ERP/CRM tools is a plus.
• Ability to write clear business correspondence.
• Strong interpersonal and communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Directly manage the Warehouse temp worker and monitor attendance and performance.
• Support the Branch Manager in warehouse operations; ensure order processing and receiving.
• Implement policies and guide administrative tasks with accurate records.
• Manage office supplies, equipment, and vendor services.
• Be the primary contact for customers by phone, email, and in person.
• Process orders, returns, and exchanges promptly.
• Maintain the customer database and support sales efforts.

Skills

People management

Customer service

Office administration

Multitasking

Communication

Interpersonal skills

Organizational skills

Education

Bachelor's degree

Business Administration

Business Analysis

Communications

Related field

Tools

ERP systems

CRM software

Job description

Job Description

Office Manager

West Chicago, IL 60185

Mon–Fri, 7:30 am to 4:30 pm | 1-hour lunch

$26/hour 3+ Years of experience

Full-time, on-site

We are seeking a mature, stable, and proactive Office Manager to join our West Chicago, IL branch. This on site role serves as the first point of contact for customers while managing the daily administrative and personnel operations of the branch. A crucial responsibility of this position is the direct people management of branch staff, specifically overseeing our Warehouse temporary workers to ensure strict attendance consistency and operational efficiency. The ideal candidate will focus on delivering exceptional customer service and ensuring the office and warehouse function efficiently and effectively.

Responsibilities:

1. People & Branch Management

• Directly manage the Warehouse temp worker, taking full responsibility for monitoring and ensuring the consistency of daily attendance and work performance.
• Support the Branch Manager in warehouse operations, ensuring efficient order processing and receiving.
• Assist in implementing company policies and procedures while guiding team members on administrative tasks, and accurate record-keeping (e.g., timecards, compliance records).
• Manage office supplies, equipment, and vendor services for operational efficiency.

2. Customer Service

• Serves as the primary contact for customer inquiries via phone, email, and in person.
• Provide accurate information on products, services, and policies, ensuring customer satisfaction.
• Process orders, returns, and exchanges promptly and efficiently.
• Resolve customer concerns or elevate them to the Branch Manager when necessary.
• Maintain and update the customer database to ensure accurate records.
• Identify customer needs and offer appropriate solutions or services to support sales efforts.

Qualifications:

• Proven people management experience, demonstrating the maturity and stability required to effectively manage branch staff and warehouse temp workers.
• Bachelor's or higher degree in Business Administration, Business Analysis, Communications, or a related field.
• 3+ years of experience in customer service, office administration, or a related role.
• Bilingual in English (proficient in writing and speaking) and Mandarin Chinese preferred.
• Experience using ERP systems or CRM software (preferred but not required).
• Ability to write clear and concise business correspondence.
• Strong interpersonal and communication skills to handle customer interactions professionally.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multi-task and prioritize workload in a fast-paced environment.

Agency Offers Health Insurance after 60 days, and PTO 90 days.

Client company offers great benefits after 90 days!