Office Manager

Centerstone; Hinesville (GA); On-site; USD 55,000 - 79,000; Full time

Job summary

Join a dynamic and well-established nonprofit organization dedicated to improving lives through behavioral health services. As the Office Manager at the Steven A. Cohen Military Family Clinic, you will play a crucial role in overseeing clinic operations and ensuring compliance with financial regulations. This full-time position offers a competitive salary and a chance to make a meaningful impact on the lives of veterans and their families. If you are passionate about service and possess strong management skills, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Health coverage

Retirement plans

Paid time off

Qualifications

• 5+ years experience with 3rd-party payers and billing.
• 3+ years analyzing and reporting financial data.

Responsibilities

• Ensure compliance with policies regarding fiscal and clinical operations.
• Manage clinic’s fiscal operations including budgeting and financial reporting.

Skills

Budget development and management

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Excellent communication skills

Active listening

Project management

Education

Bachelor’s degree

Job description

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The Office Manager will be a key member of the Steven A. Cohen Military Family Clinic at Centerstone, Clarksville. The Office Manager will report to the Clinic Director and oversee clinic and financial operations.

The Steven A. Cohen Military Family Clinic at Centerstone is an outpatient behavioral health facility located in Clarksville, TN. The clinic is comprised of a multidisciplinary team of psychiatrists, psychologists, licensed clinical social workers, case managers, and veteran outreach workers. The clinic offers high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of veterans, particularly those from the Iraq and Afghanistan wars, and their families. The clinic is part of the Cohen Veterans Network, a national nonprofit (501c3) network of clinics.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Ensure that the clinic is in compliance with Centerstone of Tennessee’s policies and procedures regarding fiscal and clinical operations including, but not limited to, applicable licensure requirements and CARF accreditation standards.
2. Work as the liaison between the clinic and the (COA) Chief Financial Officer and (CTN) Vice President of Finance.
3. Manage the clinic’s fiscal operations (i.e., budgeting, accounts receivables and payables, reconciliations, financial reporting, etc.).
4. Work with the Intake Coordinator and Clinic Director to coordinate the managed care billing process, managing local relationships with 3rd party insurance and ensuring that the clinic is in compliance with contractual and reimbursement policies.
5. Work with the Clinic Director to coordinate the credentialing of each clinician (CAQH) for 3rd party insurance.
6. Maintain and monitor all financial records to ensure accuracy, completeness of data and compliance with state and federal rules and regulations.
7. Assist clients with billing-related matters, and assist clients and/or staff in resolving insurance-related problems/questions.
8. Establish policies and procedures (conforming with CTN policies and procedures) regarding compliance, risk management and business continuity.
9. Collaborate with clinic staff and the Cohen Veterans Network around financial data collection, trend analysis, research, reporting, etc.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to work independently and as part of a team, anticipate problems and generate solutions, demonstrating flexibility and sensitivity when engaging with staff and clients.
• Budget development and management skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Excellent communication skills, with the ability to translate complex subjects into clear messages.
• Ability to leverage diverse team strengths, coach, mentor, and hold team members accountable.
• Active listening skills and the ability to synthesize information into a coherent operational strategy.
• Capacity to manage multiple projects simultaneously and work within a collaborative environment.
• Passion for the clinic’s mission and the CVN network.
• Effective in navigating complex situations and planning strategically.
• Experience in budget creation, review, and management.

QUALIFICATIONS

Bachelor’s degree or progress toward one from an accredited institution is required.

Years of Experience

• Minimum 5 years working with 3rd-party payers, coding, billing, posting, and adjudication of claims.
• Minimum 3 years analyzing and reporting financial data.
• Knowledge of HIPAA and HITECH Act management of protected health information.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

• Standing – 20%
• Sitting – 80%
• Occasional kneeling, squatting, bending, and driving
• Occasional lifting

DISCLAIMER

The scope of duties may expand as needed by the organization.

Work Details

Full-time position with a pay range of $55,900.00 to $78,330.00. Benefits include health coverage, retirement plans, paid time off, and more.