Office Manager Family Practice

IM | Health; Wayne (PA); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k with match

Fitness facility onsite

Job summary

IM | Health is seeking an organized Office Manager to oversee daily operations of our family practice in Wayne, PA. You’ll keep front and back office running smoothly so providers can focus on patient care, working with leadership on staffing, compliance, and problem-solving in a fast-paced clinical setting.

The role includes supervising front desk and admin staff, optimizing scheduling, coordinating HR tasks, and ensuring HIPAA compliance and efficient workflows.

Qualifications

• Bachelor’s degree in a related field.
• 5-7+ years of office management experience in healthcare preferred.
• Strong organizational skills; ability to manage multiple priorities.

Responsibilities

• Oversee daily clinic operations across front desk and admin functions.
• Manage patient scheduling and recall systems for well visits and follow-ups.
• Coordinate staff onboarding, training, and HR activities.
• Ensure HIPAA compliance and office policies are followed.
• Oversee billing workflows, receivables, and performance reporting.

Skills

Office management

Staff scheduling

HIPAA compliance

EHR software

Communication

Education

Bachelor’s degree in related field

Tools

EHR software

Practice management software

Job description

IM | Health is seeking an organized, people-first Office Manager to oversee the daily operations of our family practice. This role keeps front and back office running smoothly so our providers and staff can focus on patient care. You'll work closely with practice leadership on staffing, compliance, and day-to-day problem-solving in a fast-paced clinical setting.

KEY RESPONSIBILITIES

• Oversee daily clinic operations across front desk, and administrative functions
• Manage patient scheduling and recall systems for well visits, chronic care follow-ups, and preventive screenings
• Manage staff and provider scheduling, onboarding, and training for front office and support staff
• Support HR functions, including hiring coordination, interviews, and performance reviews
• Oversee insurance verification, referral coordination, and billing workflows with front desk staff
• Oversee patient receivables and collection process
• Track provider-level metrics and assist with revenue and performance reporting
• Ensure compliance with healthcare regulations (HIPAA), office policies, and safety standards
• Serve as a point of contact for patient concerns escalated from front desk staff
• Coordinate with providers and clinical staff to keep workflows and communication efficient
• Manage office supplies, vendor relationships, and facility needs
• Prepare and lead team meetings, including agendas and follow-up items
• Manage value based program requirements, reporting, documentation and serve as point of contact for the practice

QUALIFICATIONS

• Bachelor’s degree in related field
• 5-7+ years of office management experience, ideally in a medical or healthcare setting
• Strong organizational skills with the ability to manage multiple priorities
• Experience with staff scheduling basic HR administration
• Comfortable with EHR/practice management software and standard office tools
• Experience with value based care programs and requirements
• Clear, professional communication with patients, staff, and providers

WHAT WE OFFER

• Competitive salary based on experience
• Benefits program including health, vision, dental insurance, 401k with provider match, fitness facility onsite
• Collaborative, mission-driven team environment
• Opportunity to shape operations at a growing family practice