Customer Service Representative

AZZ Inc; Chelsea (OK); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive salary & bonus structure

Health, dental, and vision benefits

Retirement savings plan with company 1

Professional growth opportunities

Job summary

AZZ Inc. is seeking a Customer Service Representative at its Chelsea facility. The CSR will be the face of AZZ, building strong relationships with customers, managing expectations, and driving service improvements.

The role reports to the Plant Manager and requires a professional, proactive communicator with a focus on delivering an outstanding customer experience. The position involves handling orders, maintaining records, resolving issues, and supporting shipping.

Qualifications

• 2-3 years’ experience in office administration.
• Proficient in Microsoft Office applications (Excel, Outlook, Word).
• Excellent verbal and written communication skills.
• Prior knowledge of Oracle preferred.

Responsibilities

• Confers with customers by phone or in person to provide order information and take details.
• Keeps records of customer interactions, inquiries, complaints, and actions taken.
• Verifies accuracy of orders and communicates status to customers.
• Responds to inquiries and notifies customers about order status.
• Escalates unresolved issues to management for investigation.
• Determines charges, collects payments, and reviews terms when needed.
• Provides pricing information, turnaround times, and service options.
• Prepares estimates addressing customer needs and shipping details.
• Monitors market conditions and competitor prices.
• Collects and enters customer data into orders and shipping documents.
• Assists shipping with order fulfillment and documentation.
• Reviews orders for completion and informs customers accordingly.
• Identifies opportunities to upsell additional services via phone.

Skills

Office administration

Verbal and written communication

Microsoft Office

Education

High School Diploma

Tools

Oracle

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Company Description

AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established a strong reputation for innovation, quality, and customer satisfaction.

Company Description

AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established a strong reputation for innovation, quality, and customer satisfaction. At AZZ, our culture is defined by trust, respect, accountability, integrity, teamwork and sustainability ("TRAITS"). We are dedicated to our employees by fully training and equipping them and providing a safe environment to grow personally and professionally. We strive to build, maintain and create a work environment that attracts and retains employees who are high contributors, have outstanding skills, are engaged in our culture, and who embody our Company mission: to create superior value in a culture where people can grow both professionally and personally, and where TRAITS matter. As AZZ Inc. continues to evolve and innovate, it remains committed to driving shareholder value while maintaining its reputation as a leader in industrial solutions. With a strong foundation built on decades of experience and a forward-thinking approach, AZZ Inc. is poised to continue its upward trajectory, delivering sustainable growth and an unwavering commitment to excellence.

Job Description

AZZ has an exciting opportunity for a Customer Service Representative reporting to the Plant Manager at our Chelsea facility. As a CSR, you will be the face of AZZ, providing an upstanding and personal customer experience. You will develop great relationships with our customers- both internally and externally. The CSR sets and manages service expectations and is always looking for ways to improve and enhance our customer and employee relations.

Duties And Responsibilities

• Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, as well as actions taken.
• Checks to ensure that appropriate changes were made to resolve customers' problems.
• Contacts customers to respond to inquiries or to notify them of order status.
• Refers unresolved customer grievances to management for further investigation.
• Determines charges for services requested, collects payments or arranges billing.
• Answers customers' questions about pricing, turnaround time and available services.
• Prepares estimates that address the customers’ needs. Addresses credit or contract terms, warranties, ship dates and anticipated delays.
• Monitors market conditions and competitors' prices and services.
• Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be processed and enters this information on order forms and shipping documents.
• Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists shipping department and prepares/ships orders to designated locations.
• Reviews orders for completion and informs customers accordingly.
• Attempts to sell additional services to prospective or current customers by telephone.

Qualifications

• 2-3 years’ experience in office administration
• Proficient in all Microsoft Office applications, i.e., Excel, Outlook, and Word
• Excellent verbal and written communication skills
• Prior knowledge of Oracle preferred

Minimum Education

• High School Diploma or equivalent required

What We Offer

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision benefits package.
• Retirement savings plan with company match.
• Opportunities for professional growth and development in a dynamic industry.

All your information will be kept confidential according to EEO guidelines.

We are an Equal Opportunity Employer.

AZZ Inc. is a Drug Free Workplace