Office Manager

Confidential; Farmington (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Confidential is seeking a confident, organized Orthodontic Practice Manager / Financial Coordinator in Farmington, Utah. This dual-role blends leadership with direct patient interaction to explain treatment costs, financing options, and insurance benefits while guiding the team to deliver an exceptional orthodontic experience.

Ideal candidates have orthodontic experience, strong communication skills, and a hands-on approach to daily operations, case acceptance, and financial performance.

Qualifications

• Orthodontic management/leadership experience preferred.
• Experience with orthodontic financial coordination is a plus.
• Confident discussing treatment costs and insurance benefits.
• Strong communication, organization, and problem-solving skills.
• Ability to lead a team while remaining hands-on in day-to-day operations.

Responsibilities

• Oversee the daily operations of the orthodontic practice
• Lead, coach, and support the practice team
• Monitor office workflow, scheduling, productivity, and patient experience
• Partner with the orthodontist to achieve practice and financial goals
• Support recruiting, training, onboarding, and employee development
• Address employee and patient concerns professionally
• Maintain a positive, accountable, and team-oriented office culture
• Identify opportunities to improve efficiency and overall practice performance
• Meet with new and existing patients to review treatment costs and financial options
• Present treatment fees and explain payment plans, financing, insurance benefits, and patient responsibilities
• Assist patients in making informed decisions regarding their treatment investment
• Coordinate insurance benefits, claims, and account questions
• Monitor outstanding balances and assist with collections
• Review patient accounts for accuracy and resolve discrepancies
• Track financial goals and key performance metrics
• Work with the team to improve case acceptance and financial performance

Job description

Orthodontic Practice Manager / Financial Coordinator

Location: Farmington, Utah

We are seeking a confident, organized, and patient-focused Practice Manager / Financial Coordinator to join our orthodontic team. This is a unique dual-role opportunity for someone who enjoys both leading a team and working directly with patients to help them understand and navigate the financial side of orthodontic treatment. The ideal candidate is a strong communicator, comfortable discussing money and treatment costs, and able to balance the operational needs of the practice with an exceptional patient experience.

What You'll Be Responsible For: Practice Management

• Oversee the daily operations of the orthodontic practice
• Lead, coach, and support the practice team
• Monitor office workflow, scheduling, productivity, and patient experience
• Partner with the orthodontist to achieve practice and financial goals
• Support recruiting, training, onboarding, and employee development
• Address employee and patient concerns professionally
• Maintain a positive, accountable, and team-oriented office culture
• Identify opportunities to improve efficiency and overall practice performance
• Meet with new and existing patients to review treatment costs and financial options
• Present treatment fees and explain payment plans, financing, insurance benefits, and patient responsibilities
• Assist patients in making informed decisions regarding their treatment investment
• Coordinate insurance benefits, claims, and account questions
• Monitor outstanding balances and assist with collections
• Review patient accounts for accuracy and resolve discrepancies
• Track financial goals and key performance metrics
• Work with the team to improve case acceptance and financial performance

What We're Looking For:

• Previous orthodontic experience strongly preferred
• Management or leadership experience preferred
• Experience with orthodontic financial coordination is a plus
• Confident discussing treatment costs, insurance benefits and financial arrangements with patients
• Strong communication, organization, and problem-solving skills
• Comfortable working with operational and financial reports, and practice metrics
• Ability to lead a team while remaining hands-on in the day-to-day operations
• Professional, approachable, and patient-focused
• Strong attention to detail and follow-through

Why This Role Is Different?

This position is ideal for someone who wants more than a traditional office management role. You'll have the opportunity to lead the practice, influence its financial success, build relationships with patients and staff, and help create an exceptional orthodontic experience from the first visit through treatment completion. If you are a natural leader who is equally comfortable managing people, discussing finances, and helping patients feel confident in their treatment decisions, we would love to hear from you.