Practice Manager

Salt Dental Partners; Berkeley, Northern (CA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

401k with Company Match

Life Insurance

Job summary

Berkeley Orthodontics seeks a proactive Practice Manager to partner with doctors and leadership, ensuring smooth daily operations and a high-quality patient experience. You will balance people, processes, and performance while upholding the office's values and standards.

You will lead initiatives to improve efficiency, onboarding, and policy compliance, and you will coach staff to achieve goals and deliver exceptional care.

Qualifications

• 3+ years of operational experience; orthodontics preferred.
• Bachelor's degree in business or healthcare administration or commensurate on-the-job training.
• Proven track record of driving growth and expanding production.
• Experience in managing teams and developing staff.
• Excellent leadership and communication skills with a passion for growth.
• Strong organizational skills; able to prioritize and delegate.
• Proficiency with Microsoft Office and practice management software.

Responsibilities

• Align operational strategies with executive leaders and goals.
• Lead with doctors and field operations to diagnose issues and plan actions.
• Develop repeatable management processes to drive efficiency and growth.
• Improve SOPs and organization through documentation.
• Maintain open communication channels for informed decision-making.
• Provide resources and support when needed.
• Coordinate onboarding for new team members and training on policies.
• Set expectations, give feedback, and support professional development.
• Track KPIs and develop improvement strategies based on data.
• Manage costs and support organic growth while controlling expenses.

Skills

Operational leadership

Team management

Budgeting & P&L

Communication skills

Strategic planning

Microsoft Office

Practice Management Systems

Education

Bachelor's degree in business or healthcare administration

Commensurate work experience from on-the-job management/leadership training

Tools

Cloud 9 Practice Management

Microsoft Office

Job description

Berkeley Orthodontics is seeking an outstanding individual to join our team as our Practice Manager!

As our Practice Manager, you’ll partner closely with Doctors and leadership to keep daily operations running smoothly and the office performing at its best. You’ll balance people, processes, and performance—creating an efficient, well-organized practice while supporting a positive and collaborative culture. This role plays a key part in bringing our business model, values, and operating standards to life while ensuring consistency, compliance, and a great experience for both patients and team members.

Key Responsibilities

• Engage and collaborate with executive leaders to align operational strategies and organizational goals.
• Partner with doctors and field operations to diagnose issues, identify opportunities, and develop corresponding action plans.
• Employ structured and repeatable management processes with team to drive operational effectiveness and growth.
• Optimize processes with further development of documented standard operating procedures and organization.
• Facilitate open communication channels to ensure that insights and feedback are shared effectively, driving informed decision-making.
• Advocate for necessary resources and support when necessary.
• Coordinate effective and comprehensive onboarding for new team members.
• Advise and train staff on operational policies.
• Set clear expectations with the team; provide regular feedback, partner on professional development plans, and inspire team to achieve goals.
• Track key performance indicators for the office, including patient experience, and develop actionable strategies for improvements based on findings.
• Optimize financial performance by identifying and supporting organic growth initiatives while managing controllable costs including non-doctor staff costs and variable operational expenses.
• Maintain a front-line obsession and promote an exceptional patient experience.
• Other duties as assigned.
• 3+ years of previous operational experience, Orthodontics preferred.
• Bachelors degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/leadership training.
• Demostrated track record of driving top and bottom-line growth, with proven sucess in expanding production and overall business performance.
• Proven experience in managing teams.
• Excellent leadership and communication skills with a passion for growth.
• Experience in providing development opportunities for team members.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Familiarity with Practice Management Systems, Cloud 9 preferred.
• Experience in managing a P&L and baseline understanding of core financial metrics.

Qualifications

• 3+ years of previous operational experience, Orthodontics preferred.
• Bachelors degree in business or healthcare administration, or another related discipline, or commensurate work experience from on-the-job management/leadership training.
• Demostrated track record of driving top and bottom-line growth, with proven sucess in expanding production and overall business performance.
• Proven experience in managing teams.
• Excellent leadership and communication skills with a passion for growth.
• Experience in providing development opportunities for team members.
• Strong organizational skills with the ability to prioritize, manage, and delegate multiple tasks.
• Competency in using business software such as Microsoft Office and related platforms.
• Familiarity with Practice Management Systems, Cloud 9 preferred.
• Experience in managing a P&L and baseline understanding of core financial metrics.

Compensation

• $70,000-80,000 (based on experience)
• Retirement Plan (401k with Company Match, IRA)
• Life Insurance (Basic, Voluntary & AD&D)

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Wake Forest, North Carolina, United States